At TrueScripts, our Core Values—Integrity, Respect, Innovation, and Service—are more than guiding principles. They’re the foundation of how we deliver exceptional service to our members and trusted results to our clients and brokers.
 
We’re excited to share how recent investments in advanced technologies are helping us elevate member experience. From enhanced workforce management tools to increased specialization within our teams, particularly in prior authorization, these innovations are designed to improve efficiency, accelerate turnaround times, and ensure members receive timely prescription benefit support.
 
One of our newest additions to our innovation toolkit is PromptPA, our upcoming online Prior Authorization portal. Launching October 6, PromptPA will provide both providers and members with direct access to initiate and track PA requests. Providers can submit new authorizations and check the status of existing ones, while members will be able to monitor the progress of their own PAs—all through a simple, secure interface at truescripts.promptpa.com. A direct link to PromptPA will be available on our website for easy access.
 
This isn’t a shift in direction. It’s a natural progression of our commitment to excellence. We’ve always prioritized responsive, compassionate service. Now, we’re leveraging more innovative tools to make that service even stronger.
 
Innovation is part of our DNA, and our continued investment in it reflects our promise to stay ahead of the curve, so you can continue to count on TrueScripts as a proactive, reliable partner.
 
Because when it comes to serving your members, the best is getting even better.