Random Acts of Kindness

December 1, 2020

Kindness and compassion, among others, are virtues of Amazing Care that run deep through the heart of TrueScripts. While on a day-to-day basis, it is our mission to enrich the lives of others by providing prescription benefit management services, our acts of service extend far beyond that of PBM expertise. 


We advocate, we serve, we pray, we promote, and we act! No matter how small the act, we spread kindness in all that we do and make it our personal mission to leave others better than we found them. During the holiday season, these acts of kindness often hold more significance than usual, as this is certainly not “the most wonderful time of the year” for all. And for those who may be struggling during the holidays, it is more critical than ever that we do our part to share kindness and joy.


From the very beginning, TrueScripts has had the desire for each of our team members to experience what it is like to “pay it forward.” And so, each year, team members are given a small fund to be spent on providing Random Acts of Kindness to others throughout December. Christmas time is a very special time of year for the TrueScripts family, and our Random Acts of Kindness ventures are one of the main reasons. We truly feel that giving is better than receiving and have been blessed to provide others with kindness in the following ways this year:


  • Leaving generous tips to the staff at local restaurants, hair salons, and more.
  • Delivering lunches, gift baskets, flowers, and cards to healthcare staff.
  • Purchasing Christmas gifts, school supplies, clothing, and more for children in need.
  • Handing out Christmas cards with cash to individuals at random.
  • Organizing private movie theater showings for special needs groups.
  • Taping gift cards to gas pumps as a surprise to the next unsuspecting patron.
  • Taking quarters to the laundry mat so that others may do their laundry for free.
  • Sponsoring pet adoptions at local animal shelters.
  • Donating supplies and/or money to a variety of non-profit organizations.
  • Delivering hot coffee to those working out in the cold.
  • Donating cash anonymously to families in need.
  • And more!



The world can be a dark place, but if these random acts of kindness can help alleviate burdens and lift the spirits of our neighbors in need, then we have taken a massive step in the right direction.


 In a world where you can be anything, be kind.


Female pharmacist handing prescription medication to a male customer at a pharmacy counter
By Claire Vittori March 25, 2026
If 2025 taught us anything, it’s that pharmacy benefit plans can’t afford to stand still. Rising drug spend, regulatory complexity, and evolving member expectations continues to raise the bar for self-funded plans and those who support them. As we open 2026, we want to reaffirm what makes our model truly different—and why that difference matters more than ever. What We’re Watching The top market trends remain clear: Continued growth in specialty drug use, costs, and demand Heightened regulatory and fiduciary oversight Growing calls for more transparency and accountability TrueScripts is built for this moment. We believe self-insured employers deserve both bottom-line savings and uncompromising care delivered by a fully transparent and conflict-free PBM partner. And we’re proud to deliver all in a way no other PBM can. Amazing Care in Action Last week, one of our Member Care Advocates got word that the wife of a member on a high-cost specialty medication wouldn’t have coverage until her plan officially transitioned to TrueScripts on January 1. That could’ve meant a delay. Instead, our team found a way to coordinate early through one of our savings programs to secure the lowest cost and ensure the prescription was in her hands on time. To top it off, we sent her one of our Amazing Care Bears, along with a handwritten note, reminding her family they weren’t just a claim—they were cared for here. That’s not an exception. That’s the TrueScripts way. 2025 Enhancements: Built for What’s Next In 2025, we continued to invest in programs designed to help employers manage some of the fastest-growing pressures in pharmacy benefits—without defaulting to additional single-source vendor solutions, blunt cost-shifting, or member disruption. Our team introduced new ways this year to help clients solve their toughest pharmacy cost challenges, designed for unique situations where traditional approaches often fall short. These programs represent our commitment to doing what others won’t to maximize savings with Amazing Care , and ensure members get access to the drugs they need. Behind the scenes, our program, technology, and clinical teams are always optimizing costs, such as our 2025 enhancement of the PriceProtector+ program through our partnership with RxPartner. This upgrade now quietly compares our network prices to 24 discount card networks (including GoodRx) to ensure members get the best available price on brands and generics at the point of sale. No added revenue for us—just real savings for clients and members. We’re already seeing close to 55% of these claims getting a better price through this enhancement with the additional vendor partner. We also launched our new Weight Management program, built to address rising demand for GLP-1 medications in a more thoughtful, sustainable way. Rather than treating weight management as a binary “cover or don’t cover” decision, this program emphasizes clinical appropriateness, education, and long-term outcomes—helping plans support member health goals while maintaining affordability and predictability. What’s Ahead in 2026 Looking ahead to 2026, we’re building on that momentum. We’re expanding solutions designed to address the fastest-growing drivers of spend, particularly high-cost biologics, through our biosimilar-first strategy. This clinically guided, member-friendly approach prioritizes equivalent outcomes, continuity of care, and the lowest appropriate net cost, helping plans reduce volatility while protecting access. Plus, we are more savings solutions in 2026 that directly target the rising cost of in-demand specialty medications—bringing more programs with integrated claims adjudication, transparency, and uncompromising care to every claim. Thank You To our clients, brokers, and partners: thank you for trusting the approach that puts transparency, savings, and people first. In a year where pressure is coming from every direction, we remain committed to proving that when savings and extraordinary service go hand in hand, everyone wins . —Your TrueScripts Team
Woman and man talking inside holiday decorated office
By Claire Vittori December 30, 2025
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Meredith Showers, Operations Specialist - Member Care, shares how our team supports your employees in meaningful, hands-on ways. Whether it's calling the pharmacy to help with prescriptions, enrolling members in savings programs, or guiding them through their employer-sponsored benefits, we're committed to making prescription benefits easier and more personal. Take a moment to hear how these everyday actions make a big impact. Click Here to Watch Video
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