Prescription Benefits Made Simple: Tips for a Smooth Open Enrollment

October 7, 2025

Prescription Benefits Made Simple: Tips for a Smooth Open Enrollment

Open enrollment is just around the corner, and pharmacy benefits can be one of the most important—and confusing—decisions for employees. In this article, we share tips and resources to help HR leaders ensure a smooth onboarding process for 2026 prescription benefits.



Prescription Benefits Made Simple: Tips for a Smooth Open Enrollment


As HR managers prepare for open enrollment, pharmacy benefits often appear to be one of the most complex line items. Yet they offer some of the greatest leverage for improving employee satisfaction, health outcomes, and cost control. TrueScripts is built to deliver on all three.

Below are key strengths and features of TrueScripts, and suggestions on how you and your organization can frame those in employee communications. 


Strengths & Differentiators of TrueScripts

1. Clinical-Led Design and Member-Centric Focus

We don’t treat pharmacy as just a cost center. TrueScripts was built on clinical roots — pharmacists and care advocates are built into this model, so we prioritize appropriate care, not just the lowest net cost. Every program is evaluated not just by how much it saves, but by how much it helps the member.


2. Deep Drug Utilization Review & Oversight

TrueScripts applies continuous clinical checks for safety, efficacy, interactions, and adherence. This catches red flags before they become claims. Reducing inappropriate drug use not only saves costs, it protects your workforce.


3. Integrated Specialty Pharmacy Support

Specialty meds drive a large share of pharmacy spend. With TrueScripts, your members get access to expertise, care coordination, prior authorization support, and co-pay programs that reduce friction and drop-off.


4. Transparent Pricing + Shared Savings

You don’t want hidden markups or surprise fees. With TrueScripts, all rebates, admin fees, and margins are transparent. When we succeed in managing costs, you benefit.


5. Member Advocacy & Care Navigation

Most employees need help navigating benefits. TrueScripts offers dedicated advocacy and support to members, not just generic call centers. Our team helps them understand options and troubleshoots issues. That kind of amazing care goes a long way toward engagement and satisfaction.



Suggested Messaging Strategy for HR Teams

Here’s a rough playbook to help HR Managers communicate TrueScripts’ value and prescription benefits offering during open enrollment: 


1. Start early, with teasers

Several weeks before open enrollment, send short reminders: “New pharmacy benefits coming. Reduced cost for specialty meds. Watch for more info soon.” These plant curiosity and reduce anxiety.


2. Use multiple channels

Email, intranet, benefits fairs, short explainer videos, lunch & learns — not everyone absorbs information the same way.


3. Tailor messages by employee segment

  a. For employees on chronic meds (diabetes, hypertension, depression, etc.), emphasize support, lower copays, adherence incentives, or details specific to your plan
  b. For family segments, emphasize convenience and advocacy support
  c. For high-cost cases, highlight specialty program support


4. Provide decision tools & support

Offer calculators, side-by-side comparisons, and live or virtual Q&A sessions. Make it interactive. Employees often pick the default if they’re unsure, so your framing matters.


5. Reinforce after enrollment

Don’t stop the messaging once open enrollment ends. Remind members how to use TrueScripts during the year — how to access our member advocates for support, cost tools, pharmacy locator, specialty resources, etc.


We’re Here to Help

Open enrollment doesn’t have to be overwhelming. At TrueScripts, we’re committed to making the process as smooth as possible for you and your employees. Whether you need educational materials, guidance on employee communications, or answers to complex benefit questions, our team is ready to support you every step of the way.

Your dedicated 
Client Success team is available to provide the resources, training, and personal assistance you need to ensure a successful 2026 enrollment season. Together, we’ll make sure your employees feel confident, informed, and supported when it comes to their prescription benefits.



Female pharmacist handing prescription medication to a male customer at a pharmacy counter
By Claire Vittori March 25, 2026
If 2025 taught us anything, it’s that pharmacy benefit plans can’t afford to stand still. Rising drug spend, regulatory complexity, and evolving member expectations continues to raise the bar for self-funded plans and those who support them. As we open 2026, we want to reaffirm what makes our model truly different—and why that difference matters more than ever. What We’re Watching The top market trends remain clear: Continued growth in specialty drug use, costs, and demand Heightened regulatory and fiduciary oversight Growing calls for more transparency and accountability TrueScripts is built for this moment. We believe self-insured employers deserve both bottom-line savings and uncompromising care delivered by a fully transparent and conflict-free PBM partner. And we’re proud to deliver all in a way no other PBM can. Amazing Care in Action Last week, one of our Member Care Advocates got word that the wife of a member on a high-cost specialty medication wouldn’t have coverage until her plan officially transitioned to TrueScripts on January 1. That could’ve meant a delay. Instead, our team found a way to coordinate early through one of our savings programs to secure the lowest cost and ensure the prescription was in her hands on time. To top it off, we sent her one of our Amazing Care Bears, along with a handwritten note, reminding her family they weren’t just a claim—they were cared for here. That’s not an exception. That’s the TrueScripts way. 2025 Enhancements: Built for What’s Next In 2025, we continued to invest in programs designed to help employers manage some of the fastest-growing pressures in pharmacy benefits—without defaulting to additional single-source vendor solutions, blunt cost-shifting, or member disruption. Our team introduced new ways this year to help clients solve their toughest pharmacy cost challenges, designed for unique situations where traditional approaches often fall short. These programs represent our commitment to doing what others won’t to maximize savings with Amazing Care , and ensure members get access to the drugs they need. Behind the scenes, our program, technology, and clinical teams are always optimizing costs, such as our 2025 enhancement of the PriceProtector+ program through our partnership with RxPartner. This upgrade now quietly compares our network prices to 24 discount card networks (including GoodRx) to ensure members get the best available price on brands and generics at the point of sale. No added revenue for us—just real savings for clients and members. We’re already seeing close to 55% of these claims getting a better price through this enhancement with the additional vendor partner. We also launched our new Weight Management program, built to address rising demand for GLP-1 medications in a more thoughtful, sustainable way. Rather than treating weight management as a binary “cover or don’t cover” decision, this program emphasizes clinical appropriateness, education, and long-term outcomes—helping plans support member health goals while maintaining affordability and predictability. What’s Ahead in 2026 Looking ahead to 2026, we’re building on that momentum. We’re expanding solutions designed to address the fastest-growing drivers of spend, particularly high-cost biologics, through our biosimilar-first strategy. This clinically guided, member-friendly approach prioritizes equivalent outcomes, continuity of care, and the lowest appropriate net cost, helping plans reduce volatility while protecting access. Plus, we are more savings solutions in 2026 that directly target the rising cost of in-demand specialty medications—bringing more programs with integrated claims adjudication, transparency, and uncompromising care to every claim. Thank You To our clients, brokers, and partners: thank you for trusting the approach that puts transparency, savings, and people first. In a year where pressure is coming from every direction, we remain committed to proving that when savings and extraordinary service go hand in hand, everyone wins . —Your TrueScripts Team
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Meredith Showers, Operations Specialist - Member Care, shares how our team supports your employees in meaningful, hands-on ways. Whether it's calling the pharmacy to help with prescriptions, enrolling members in savings programs, or guiding them through their employer-sponsored benefits, we're committed to making prescription benefits easier and more personal. Take a moment to hear how these everyday actions make a big impact. Click Here to Watch Video
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