Open enrollment is just around the corner, and pharmacy benefits can be one of the most important—and confusing—decisions for employees. In this article, we share tips and resources to help HR leaders ensure a smooth onboarding process for 2026 prescription benefits.

Prescription Benefits Made Simple: Tips for a Smooth Open Enrollment

As HR managers prepare for open enrollment, pharmacy benefits often appear to be one of the most complex line items. Yet they offer some of the greatest leverage for improving employee satisfaction, health outcomes, and cost control. TrueScripts is built to deliver on all three.

Below are key strengths and features of TrueScripts, and suggestions on how you and your organization can frame those in employee communications. 

Strengths & Differentiators of TrueScripts

1. Clinical-Led Design and Member-Centric Focus
We don’t treat pharmacy as just a cost center. TrueScripts was built on clinical roots — pharmacists and care advocates are built into this model, so we prioritize appropriate care, not just the lowest net cost. Every program is evaluated not just by how much it saves, but by how much it helps the member.

2. Deep Drug Utilization Review & Oversight
TrueScripts applies continuous clinical checks for safety, efficacy, interactions, and adherence. This catches red flags before they become claims. Reducing inappropriate drug use not only saves costs, it protects your workforce.

3. Integrated Specialty Pharmacy Support
Specialty meds drive a large share of pharmacy spend. With TrueScripts, your members get access to expertise, care coordination, prior authorization support, and co-pay programs that reduce friction and drop-off.

4. Transparent Pricing + Shared Savings
You don’t want hidden markups or surprise fees. With TrueScripts, all rebates, admin fees, and margins are transparent. When we succeed in managing costs, you benefit.

5. Member Advocacy & Care Navigation
Most employees need help navigating benefits. TrueScripts offers dedicated advocacy and support to members, not just generic call centers. Our team helps them understand options and troubleshoots issues. That kind of amazing care goes a long way toward engagement and satisfaction.


Suggested Messaging Strategy for HR Teams

Here’s a rough playbook to help HR Managers communicate TrueScripts’ value and prescription benefits offering during open enrollment: 

1. Start early, with teasers
Several weeks before open enrollment, send short reminders: “New pharmacy benefits coming. Reduced cost for specialty meds. Watch for more info soon.” These plant curiosity and reduce anxiety.

2. Use multiple channels
Email, intranet, benefits fairs, short explainer videos, lunch & learns — not everyone absorbs information the same way.

3. Tailor messages by employee segment
  a. For employees on chronic meds (diabetes, hypertension, depression, etc.), emphasize support, lower copays, adherence incentives, or details specific to your plan
  b. For family segments, emphasize convenience and advocacy support
  c. For high-cost cases, highlight specialty program support

4. Provide decision tools & support
Offer calculators, side-by-side comparisons, and live or virtual Q&A sessions. Make it interactive. Employees often pick the default if they’re unsure, so your framing matters.

5. Reinforce after enrollment
Don’t stop the messaging once open enrollment ends. Remind members how to use TrueScripts during the year — how to access our member advocates for support, cost tools, pharmacy locator, specialty resources, etc.

We’re Here to Help

Open enrollment doesn’t have to be overwhelming. At TrueScripts, we’re committed to making the process as smooth as possible for you and your employees. Whether you need educational materials, guidance on employee communications, or answers to complex benefit questions, our team is ready to support you every step of the way.

Your dedicated Client Success team is available to provide the resources, training, and personal assistance you need to ensure a successful 2026 enrollment season. Together, we’ll make sure your employees feel confident, informed, and supported when it comes to their prescription benefits.