truescripts

What Doesn't Change When Everything Else Does

Wed, 25 Mar 2026 13:00:02 GMT

If 2025 taught us anything, it’s that pharmacy benefit plans can’t afford to stand still. Rising drug spend, regulatory complexity, and evolving member expectations continues to raise the bar for self-funded plans and those who support them.

As we open 2026, we want to reaffirm what makes our model truly different—and why that difference matters more than ever.

What We’re Watching

The top market trends remain clear:

Continued growth in specialty drug use, costs, and demand
Heightened regulatory and fiduciary oversight
Growing calls for more transparency and accountability

TrueScripts is built for this moment. We believe self-insured employers deserve both bottom-line savings and uncompromising care delivered by a fully transparent and conflict-free PBM partner. And we’re proud to deliver all in a way no other PBM can.

Amazing Care in Action

Last week, one of our Member Care Advocates got word that the wife of a member on a high-cost specialty medication wouldn’t have coverage until her plan officially transitioned to TrueScripts on January 1. That could’ve meant a delay. Instead, our team found a way to coordinate early through one of our savings programs to secure the lowest cost and ensure the prescription was in her hands on time. To top it off, we sent her one of our Amazing Care Bears, along with a handwritten note, reminding her family they weren’t just a claim—they were cared for here.

That’s not an exception. That’s the TrueScripts way.

2025 Enhancements: Built for What’s Next

In 2025, we continued to invest in programs designed to help employers manage some of the fastest-growing pressures in pharmacy benefits—without defaulting to additional single-source vendor solutions, blunt cost-shifting, or member disruption.

Our team introduced new ways this year to help clients solve their toughest pharmacy cost challenges, designed for unique situations where traditional approaches often fall short. These programs represent our commitment to doing what others won’t to maximize savings with Amazing Care , and ensure members get access to the drugs they need.

Behind the scenes, our program, technology, and clinical teams are always optimizing costs, such as our 2025 enhancement of the PriceProtector+ program through our partnership with RxPartner. This upgrade now quietly compares our network prices to 24 discount card networks (including GoodRx) to ensure members get the best available price on brands and generics at the point of sale. No added revenue for us—just real savings for clients and members. We’re already seeing close to 55% of these claims getting a better price through this enhancement with the additional vendor partner.

We also launched our new Weight Management program, built to address rising demand for GLP-1 medications in a more thoughtful, sustainable way. Rather than treating weight management as a binary “cover or don’t cover” decision, this program emphasizes clinical appropriateness, education, and long-term outcomes—helping plans support member health goals while maintaining affordability and predictability.

What’s Ahead in 2026

Looking ahead to 2026, we’re building on that momentum. We’re expanding solutions designed to address the fastest-growing drivers of spend, particularly high-cost biologics, through our biosimilar-first strategy. This clinically guided, member-friendly approach prioritizes equivalent outcomes, continuity of care, and the lowest appropriate net cost, helping plans reduce volatility while protecting access.

Plus, we are more savings solutions in 2026 that directly target the rising cost of in-demand specialty medications—bringing more programs with integrated claims adjudication, transparency, and uncompromising care to every claim.

Thank You

To our clients, brokers, and partners: thank you for trusting the approach that puts transparency, savings, and people first. In a year where pressure is coming from every direction, we remain committed to proving that when savings and extraordinary service go hand in hand, everyone wins .

—Your TrueScripts Team

Honoring The Season of Giving

Tue, 30 Dec 2025 12:57:05 GMT

Honoring the Season of Giving: Crisis Connection

As the year comes to a close, we always take time to reflect on the communities we serve and the people who place their trust in us every day. That sense of gratitude is at the heart of our annual holiday tradition: choosing an organization whose mission aligns with our values and making a donation in honor of our clients and partners.

This season, we are proud to support Crisis Connection, a nonprofit that provides hope, safety, and healing to individuals and families impacted by domestic and sexual violence. Their work is personal, courageous, and often life-changing for those navigating some of their most challenging moments.

Crisis Connection offers 24/7 free and confidential services, with trained advocates available at any hour. Their team doesn't just intervene during crisis—they help survivors rebuild stability, educate parents to reduce the risk of abuse, connect families to safe housing, and guide individuals through both civil and criminal legal processes. They are an anchor for people facing circumstances that no one should have to face alone.

This year, the organization experienced a notable decrease in federal and state funding, making community support even more vital. Despite the challenges, their commitment remains unwavering: to stand beside survivors with compassion, advocacy, and a safe path forward.

At TrueScripts, giving back has always been rooted in our mission of Amazing Care. Supporting Crisis Connection is one way we uphold that promise. By joining their efforts, we hope to contribute to brighter futures and safer communities for those who need it most.

Thank you for allowing us to honor you through this gift. Your trust in us makes this work possible.

Going the Extra Mile for your Employees

Wed, 19 Nov 2025 18:58:55 GMT

Meredith Showers, Operations Specialist - Member Care, shares how our team supports your employees in meaningful, hands-on ways. Whether it's calling the pharmacy to help with prescriptions, enrolling members in savings programs, or guiding them through their employer-sponsored benefits, we're committed to making prescription benefits easier and more personal. Take a moment to hear how these everyday actions make a big impact.

Click Here to Watch Video

2025 Scholarships

Wed, 19 Nov 2025 16:36:50 GMT

TrueScripts 2025 Scholarship Awards

At TrueScripts, supporting our team members and their families is a responsibility we take to heart. Since launching the TrueScripts Scholarship Program in 2017, we’ve been proud to offer financial assistance to hardworking undergraduate students within our TrueScripts family. Each spring and fall, a $1,250 scholarship is awarded to full-time undergraduate students who are children or dependents of our team members.

Education opens doors, and we want to help make that path a little easier. Our scholarship program reflects our belief in giving back, investing in future leaders, and helping remove some of the financial barriers that come with pursuing a degree.

This past year, 23 students earned scholarships through the program. Their hard work, commitment, and grit stand out, and we’re excited to spotlight their achievements here in 2025.

Congratulations to our scholarship recipients:

Alison B.
Genevieve V.
Isabella L.
Beckett F.
Emma K.
Hannah K.
Paige L.
Evan L.
Gracie M.
Grant M.
Evan M.
Emersyn P.
Alekz P.
Gabe R.
Clayton S.
William B.
Ethan S.
Kaitlin W.
Jack M.
Maysen W.
Geno W.
Kaitlyn W.

We’re proud of everything they’ve accomplished so far and look forward to seeing what they do next.

Empowering Members with the Drug Price Lookup Tool

Tue, 07 Oct 2025 18:22:39 GMT

Abby Dupps with Jasper Holdings, Inc. —
TrueScripts Partnership & Member Portal Advantages

Helping members make confident, informed decisions about their prescriptions doesn't just improve their experience; it can also lead to real savings for both them and your plan. That's where the TrueScripts Drug Price Lookup Tool , available through our Member Portal, comes in.

Why It Matters
With real-time pricing information at their fingertips, members can quickly compare medication costs and explore lower-cost alternatives. This not only puts them in control of their prescription benefit decisions but also helps reduce out-of-pocket expenses and overall plan spend.

Key Benefits for Members and Plans

Transparency in Pricing: Members can see the real cost of their prescriptions before they head to the pharmacy
Smarter Choices: By identifying generic or formulary alternatives, members
can choose cost-effective options without sacrificing care.
Convenience: Integrated with personal plan details, claims history, and pharmacy locator tools, the lookup feature makes managing benefits simple
and accessible.
Shared Savings: Every dollar saved at the pharmacy counter contributes to healthier plan performance for both members and employers.

A Simple Reminders Goes a Long Way
Encouraging your members to use the Drug Lookup Tool regularly can make a measurable difference. It's a resource designed to provide them with clarity and confidence while reinforcing the value of their benefits plan.

And don't just take our word for it— watch this short video from Abby Dupps of Jasper Holdings, Inc., where she shares why she loves working with TrueScripts and how she encourages members to use the tool to their advantage.

Click Here to Watch Video

Prescription Benefits Made Simple: Tips for a Smooth Open Enrollment

Tue, 07 Oct 2025 18:14:33 GMT

Prescription Benefits Made Simple: Tips for a Smooth Open Enrollment

Open enrollment is just around the corner, and pharmacy benefits can be one of the most important—and confusing—decisions for employees. In this article, we share tips and resources to help HR leaders ensure a smooth onboarding process for 2026 prescription benefits.

Prescription Benefits Made Simple: Tips for a Smooth Open Enrollment

As HR managers prepare for open enrollment, pharmacy benefits often appear to be one of the most complex line items. Yet they offer some of the greatest leverage for improving employee satisfaction, health outcomes, and cost control. TrueScripts is built to deliver on all three.

Below are key strengths and features of TrueScripts, and suggestions on how you and your organization can frame those in employee communications.

Strengths & Differentiators of TrueScripts

1. Clinical-Led Design and Member-Centric Focus
We don’t treat pharmacy as just a cost center. TrueScripts was built on clinical roots — pharmacists and care advocates are built into this model, so we prioritize appropriate care, not just the lowest net cost. Every program is evaluated not just by how much it saves, but by how much it helps the member.

2. Deep Drug Utilization Review & Oversight
TrueScripts applies continuous clinical checks for safety, efficacy, interactions, and adherence. This catches red flags before they become claims. Reducing inappropriate drug use not only saves costs, it protects your workforce.

3. Integrated Specialty Pharmacy Support
Specialty meds drive a large share of pharmacy spend. With TrueScripts, your members get access to expertise, care coordination, prior authorization support, and co-pay programs that reduce friction and drop-off.

4. Transparent Pricing + Shared Savings
You don’t want hidden markups or surprise fees. With TrueScripts, all rebates, admin fees, and margins are transparent. When we succeed in managing costs, you benefit.

5. Member Advocacy & Care Navigation
Most employees need help navigating benefits. TrueScripts offers dedicated advocacy and support to members, not just generic call centers. Our team helps them understand options and troubleshoots issues. That kind of amazing care goes a long way toward engagement and satisfaction.

Suggested Messaging Strategy for HR Teams

Here’s a rough playbook to help HR Managers communicate TrueScripts’ value and prescription benefits offering during open enrollment:

1. Start early, with teasers
Several weeks before open enrollment, send short reminders: “New pharmacy benefits coming. Reduced cost for specialty meds. Watch for more info soon.” These plant curiosity and reduce anxiety.

2. Use multiple channels
Email, intranet, benefits fairs, short explainer videos, lunch & learns — not everyone absorbs information the same way.

3. Tailor messages by employee segment
a. For employees on chronic meds (diabetes, hypertension, depression, etc.), emphasize support, lower copays, adherence incentives, or details specific to your plan
b. For family segments, emphasize convenience and advocacy support
c. For high-cost cases, highlight specialty program support

4. Provide decision tools & support
Offer calculators, side-by-side comparisons, and live or virtual Q&A sessions. Make it interactive. Employees often pick the default if they’re unsure, so your framing matters.

5. Reinforce after enrollment
Don’t stop the messaging once open enrollment ends. Remind members how to use TrueScripts during the year — how to access our member advocates for support, cost tools, pharmacy locator, specialty resources, etc.

We’re Here to Help

Open enrollment doesn’t have to be overwhelming. At TrueScripts, we’re committed to making the process as smooth as possible for you and your employees. Whether you need educational materials, guidance on employee communications, or answers to complex benefit questions, our team is ready to support you every step of the way.

Your dedicated Client Success team is available to provide the resources, training, and personal assistance you need to ensure a successful 2026 enrollment season. Together, we’ll make sure your employees feel confident, informed, and supported when it comes to their prescription benefits.

The Power of Biosimilars and Broker Relationships

Tue, 07 Oct 2025 18:05:35 GMT

Ali Goodwin on the Power of Broker Relationship in Cost Savings

Discover how strategic collaboration and innovative pharmacy benefit management led to major savings for a TrueScripts client.

In this video, Ali Goodwin, Business Development Director at TrueScripts, shares a powerful success story about helping a client transition to a biosimilar, resulting in significant cost reductions. Ali also highlights the critical role a strong relationship with the client's broker played in making this win possible.

✅ Real-world savings
✅ Biosimilar strategy
✅ Broker collaboration
✅ TrueScripts in action

Click Here to Watch Video

The Best Getting Even Better: Investing in Innovation to Enhance Member Experience

Tue, 07 Oct 2025 18:00:10 GMT

The Best Getting Even Better: Investing in Innovation to Enhance Member Experience

At TrueScripts, our Core Values— Integrity, Respect, Innovation, and Service —are more than guiding principles. They’re the foundation of how we deliver exceptional service to our members and trusted results to our clients and brokers.

We’re excited to share how recent investments in advanced technologies are helping us elevate member experience. From enhanced workforce management tools to increased specialization within our teams, particularly in prior authorization, these innovations are designed to improve efficiency, accelerate turnaround times, and ensure members receive timely prescription benefit support.

One of our newest additions to our innovation toolkit is PromptPA , our upcoming online Prior Authorization portal. Launching October 6, PromptPA will provide both providers and members with direct access to initiate and track PA requests. Providers can submit new authorizations and check the status of existing ones, while members will be able to monitor the progress of their own PAs—all through a simple, secure interface at truescripts.promptpa.com. A direct link to PromptPA will be available on our website for easy access.

This isn’t a shift in direction. It’s a natural progression of our commitment to excellence. We’ve always prioritized responsive, compassionate service. Now, we’re leveraging more innovative tools to make that service even stronger.

Innovation is part of our DNA , and our continued investment in it reflects our promise to stay ahead of the curve, so you can continue to count on TrueScripts as a proactive, reliable partner.

Because when it comes to serving your members, the best is getting even better.

TrueScripts Earns 5-Star AchieveWELL Designation

Tue, 07 Oct 2025 17:54:30 GMT

TrueScripts Earns 5-Star AchieveWELL Designation

We're proud to share that TrueScripts has been recognized with the 5-Star AchieveWELL designation by the Wellness Council of Indiana.

The AchieveWELL program guides employers in creating workplace cultures that encourage and support employee health and well-being. Earning the top-level 5-star designation demonstrates our ongoing commitment to fostering a culture of wellness that benefits our entire team.

TrueScripts was recognized at the 2025 Indiana Wellness Summit on September 11 in Noblesville, Indiana.

Our founders and leaders shared what this milestone means for TrueScripts:

John Bell, Founder: "It is easy to have a dream. The hard work comes with executing a plan. Congratulations! Our entire team will benefit from the lessons that we have learned and implemented within our TrueScripts culture."
Dean Merder, President & CEO: "Shoutout to Hannah Wiscaver and John Bell for the vision they had 5 years ago and to Megan Vieck for leading our wellness journey over the past couple of years!"

This recognition is another way we continue to live out our mission of Amazing Care, not only for our clients and members, but also for our team member owners who make that mission possible.

To learn more about the AchieveWELL program, visit wellnessindiana.org .

A Culture of Giving Back

dawn.schnell@truescripts.com (Dawn Schnell) — Tue, 04 Mar 2025 14:02:08 GMT

At TrueScripts, giving isn’t just an occasional act—it’s woven into the fabric of who we are. From the company’s inception, our founders envisioned a culture that prioritized not just business success, but also the betterment of our communities. This commitment is reflected in everything we do, from our annual profit tithing to the personal generosity we encourage among our team members.

Each year, TrueScripts donates 10% of its profits to charitable organizations. This isn’t a practice we adopted over time; it’s a cornerstone of our mission. It underscores our belief that success isn’t solely measured in dollars, but in the impact we can have on others.

Our Random Acts of Kindness (RAK) program empowers every team member to make a difference. Each year, employees receive funds to donate to nonprofit organizations they’re passionate about. This program fosters personal connections to causes, ensuring our giving resonates deeply and authentically.

But it doesn’t stop there. Around the holidays, team members are gifted additional RAK funds to spread kindness in everyday life. Whether it’s paying for a stranger’s coffee, leaving an extra-generous tip at a favorite restaurant, or helping a family in need, the choice is theirs. These acts of kindness create ripple effects, bringing joy and relief in ways that may seem small but often mean the world to those on the receiving end.

In addition, we maintain a dedicated pool of RAK funds overseen by a committee. This resource allows us to respond to extraordinary circumstances—a coworker’s friend battling cancer, a family rebuilding after a house fire, or countless other situations where immediate support can provide a lifeline.

At TrueScripts, giving extends beyond financial contributions. Our team actively participates in volunteer opportunities, faith-based services, and community events. Our goal is not only to share our expertise in prescription benefits but to create an environment of support and encouragement, fostering hope for those around us.

We are proud of our giving culture and the difference we make—individually and collectively. Through intentional acts of kindness, faith-driven service, and community support, TrueScripts reaffirms its mission to not only improve lives but to inspire others to do the same.

The Weight of GLP-1 Medications

dawn.schnell@truescripts.com (Dawn Schnell) — Wed, 05 Feb 2025 18:52:28 GMT

The Weight of GLP-1 Medications:
What Employers Need to Know About Plan Spending

The rise of GLP-1 receptor agonists, such as Ozempic and Wegovy, has transformed the treatment landscape for diabetes and obesity. However, these medications come with significant financial implications for employer-sponsored health plans. With prescription drug spending increasing 9.9% in 2024 and projected to rise by an additional 8% in 2025, managing the cost impact of GLP-1 medications is more critical than ever ( Reuters ).

Rising Prescription Costs

Outpatient prescription drug costs continued to climb in 2024, with specialty drugs like GLP-1 medications driving over 55% of pharmacy spending ( Segal Trend Survey ). Initially developed for diabetes, GLP-1s are now widely prescribed for weight management, averaging over $1,300 per month. These drugs, originally developed for diabetes, are increasingly prescribed for obesity management, further driving costs. GLP-1s already account for more than $38 billion in annual spend. Utilization is likely to increase as approval to treat more indications for conditions such as sleep apnea, Alzheimer’s, and psoriasis are being explored.

Employer Trends in Coverage

The decision to cover GLP-1 medications remains challenging for employers. While some have expanded coverage to meet employee demand, many hesitate due to the substantial cost burden. Large employers covering anti-obesity medications increased marginally, while very large employers (20,000+ employees) demonstrated a more significant rise ( BenefitsPro ).

Despite these increases, a substantial number of employers remain hesitant to include these medications in their health plans, primarily due to cost concerns.

Considerations for Employers

When deciding on coverage for GLP-1 medications, employers should evaluate:

Cost-Benefit Analysis: Assess the potential long-term healthcare savings from weight-related health improvements against the immediate costs of the medications.
Coverage Criteria: Implementing prior authorization, setting parameters around coverage, and clinical management programs can help ensure appropriate use and manage expenses.
Employee Demand and Health Outcomes: Understanding employee interest and the potential benefits in terms of productivity and reduced absenteeism is crucial.

Balancing Cost and Care

GLP-1 medications highlight the dual challenge of advancing patient care while managing rising costs. Employers must carefully evaluate their coverage policies to balance health outcomes with fiscal responsibility.

Prescription drug costs are expected to remain a significant component of overall healthcare spending, so developing forward-thinking strategies will be essential. For additional insights, explore resources from Segal , BenefitsPro , Reuters , and GlobalData .

Supporting Our Plan Sponsors

TrueScripts is committed to empowering plan sponsors with strategies that balance member health and financial sustainability. Our support includes educating sponsors on the clinical and economic impact of GLP-1 medications through transparent reporting and analytics. Our team offers consultative services to design benefit plans that mitigate the cost burden while prioritizing member outcomes. We also continuously monitor the prescription landscape to adapt strategies and ensure optimal plan performance for our plan sponsors.

TrueScripts Awards 20 Scholarships in 2024

dawn.schnell@truescripts.com (Dawn Schnell) — Tue, 07 Jan 2025 16:21:30 GMT

TrueScripts Awards 20 Scholarships for Spring and Fall 2024

January 2025—At TrueScripts, we take pride in meaningfully supporting our team members and their families. Since its inception in 2017, the TrueScripts Scholarship Program has provided financial assistance to hardworking undergraduate students connected to the TrueScripts family. Each Spring and Fall semester, we award a $1,250 scholarship to full-time undergraduate students who are children or dependents of our dedicated team members.

Philanthropy lies at the heart of our mission. We recognize the transformative power of education and are committed to easing the financial challenges that often come with pursuing higher learning. Through this scholarship program, we aim to inspire growth, opportunity, and success within our TrueScripts community.

A huge congratulations to the 20 scholarship recipients from the past year ! Your dedication to your studies is a testament to your determination and drive. We are immensely proud of your achievements and can’t wait to see the remarkable things you will accomplish in the years ahead.

Recipients include:

Allison B., Kadin B., Genevieve V., Beckett F., Emma K., Hannah K., Evan L., Gracie M., Grant M., Evan M., Alekz P., Emersyn P., Taylor R., Gabe R., Clayton S., Ethan S., William B., Maysen W., Geno W., and Kaitlyn W.

TrueScripts' Humira Biosimilar Strategy: Driving Down Costs While Keeping Care First

dawn.schnell@truescripts.com (Dawn Schnell) — Tue, 05 Nov 2024 19:23:56 GMT

TrueScripts' Humira Biosimilar Strategy: Driving Down Costs While Keeping Care First

Humira continues to be one of the most widely prescribed drugs in America with list prices that can exceed $80,000 per patient annually. Although commonly prescribed, Humira is not typically considered to be the first-line treatment for the conditions it is approved to treat, meaning alternative Rx options are available, and a versatile cost-containment strategy is a must!

Since the launch of Humira biosimilars in the US, TrueScripts has embraced these new products as an option to reduce costs for plan sponsors and members. Our biosimilar strategy prioritizes simplicity, offering a streamlined process with preferred biosimilars that deliver the same high-quality care as branded biologics—but at a significantly lower cost. By reducing confusion and providing clear choices, we ensure our clients benefit from meaningful savings, while members continue to receive uninterrupted care.

Here’s how we make it happen:

Transition to Yuflyma

Yuflyma (adalimumab-aaty) is a latex and citrate-free Humira biosimilar approved by the FDA to treat nearly all the same conditions as its reference product.

By leveraging unrestrained pharmacy contracting options, TrueScripts has developed a unique Humira savings strategy by partnering with a specialty pharmacy that can supply Yuflyma at a reduced cost. Through this partnership, a new non-branded Yuflyma (adalimumab-aaty) is offered to TrueScripts clients at a fixed rate of $800 to the plan and $0 to the member—achieving further savings from Yuflyma at $1,200.

Pursuing the Lowest Net Cost

As a full pass-through and conflict-free PBM, TrueScripts is not incentivized to “stack” our formularies with high-cost drugs solely to chase rebates. Instead, we focus on achieving the lowest net cost (including rebates).

For Humira, even with rebates considered, the adoption of Yuflyma yields more significant savings for plan sponsors. This is why our preferred biosimilar strategy is supported by a $0 copay, helping members access treatment without financial barriers.

In instances where transitioning to Yuflyma is not an option, TrueScripts will consider alternative savings options such as other biosimilars, international sourcing, copay cards, and more to achieve the lowest net cost of the necessary medication for each patient.

Guided Support
TrueScripts makes the switch to Yuflyma easy by working directly with patients and their physicians, helping them understand the benefits of biosimilars. Our dedicated team provides personalized support to ensure members understand their options and feel confident in the switch.

TrueScripts clients can rely on our clinical team to monitor ever-changing market conditions and make program adjustments to ensure optimized plan performance, maximized savings, and minimized disruption. With full access to data, clients can see the impact of adopting biosimilars on their plans.

What’s Next?
The biosimilar market will continue to expand, and TrueScripts is ready! We’re prepared to help clients capture savings as new biosimilars become available—from Stelara starting in 2025 to upcoming launches for Prolia and more. Our forward-looking and clinically-focused approach means that you’ll always have access to the most affordable and efficient options as soon as they become available.

To learn more about how TrueScripts can help you save on specialty drugs while keeping care first, contact us today. Together, we can bring transparency, savings, and simplicity to pharmacy benefits.

PrecisionCare+: The Perfect Balance of Transparency and Precision

dawn.schnell@truescripts.com (Dawn Schnell) — Mon, 19 Aug 2024 17:30:15 GMT

PrecisionCare+: The Perfect Balance of Transparency and Precision

As you prepare for 2025, you're faced with critical decisions that will shape the future of your employee benefits strategy. We understand how challenging it can be to navigate the complex world of employee benefits and healthcare costs. Whether you’re a broker, benefit consultant, HR professional, or employee benefits specialist, you’re constantly seeking solutions that genuinely improve health outcomes. It’s not just about cutting costs or maximizing plan savings—it’s about enhancing lives for members.

That’s where PrecisionCare+ from TrueScripts steps in. This isn’t just another innovative program, it’s a significant leap forward in medication management for members. You see, many people don’t realize that nearly 95% of the population has genetic variants that can influence how they respond to medications. This means that the medications employees are taking might not be optimized for their unique genetic makeup, leading to ineffective treatments or even adverse drug reactions.

But here’s the good news: PrecisionCare+ from TrueScripts uses advanced pharmacogenomics (PGx) testing to change that. This testing allows for tailored medication plans to each individual, ensuring they get the right drug, at the right dose, at the right time. And it’s all done with the support of PGX-certified pharmacists who are there to guide both the patient and their prescriber through the process.

Listen to The Granite List Podcast

Chasity Matthews, Sr. Director of Growth and Partnerships, sat down with the team from The Granite List podcast to discuss our PGx program in July. Chasity offers valuable insights into how advanced pharmacogenomics (PGX) testing can personalize medication management, leading to improved patient outcomes and significant cost savings for employers.

TrueScripts, a transparent, conflict-free PBM, provides innovative solutions that combine precision and transparency, making it a must-hear for anyone involved in employee benefits and healthcare strategy.

LISTEN HERE

Time for Change

We know how frustrating it is when traditional medication plans fail to deliver the results your clients expect. Worse still, these failures can lead to unnecessary healthcare waste, increasing costs and, most importantly, impact the well-being of employees.

PrecisionCare+ addresses these often avoidable pain points. By integrating PGx testing into your benefits offering, you’re providing a proactive approach to healthcare that’s transparent, personalized, and proven to reduce costs. It’s a clear win for both the employer and the employee.

With this innovative program, you’re not just offering another benefit—you’re making a significant impact. Imagine members experiencing fewer adverse drug events, improved employee satisfaction, and substantial cost savings, all because you guided them toward a smarter, more precise way of managing their healthcare.

So, the next time you’re discussing benefits, ask yourself: are you ready for a solution that’s truly transformative? PrecisionCare+ from TrueScripts is here, and it’s ready to change the way you think about medication management.

Why Transparency Matters: A Look at the FTC Report and TrueScripts

dawn.schnell@truescripts.com (Dawn Schnell) — Fri, 09 Aug 2024 15:18:42 GMT

Why Transparency Matters: A Look at the FTC Report and TrueScripts

August 2024 - Recently, the FTC released an interim report shedding light on the practices of pharmacy benefit managers (PBMs). The report is a wake-up call for anyone involved in healthcare, from plan sponsors to consumers. The insights revealed are both eye-opening and concerning. Let's dive into what this means and why now, more than ever, it’s crucial to consider a fully transparent, conflict-free PBM like TrueScripts.

The Power of PBMs

Pharmacy benefit managers wield substantial control over drug formularies, which can impact drug pricing and patient access the report describes. This control means that PBMs have the power to determine which medications are available to patients and at what cost. Unfortunately, this often translates to higher prices and limited access, all behind a veil of secrecy.

“After years of acquisitions, the leading PBMs (the big six manage 94% of prescription drug claims) are each part of massive healthcare conglomerates that are often comprised of a health insurer, pharmacies, and the PBM negotiator between health insurers and pharmacies—all rolled into one. The result is that the dominant PBMs can often exercise significant control over which drugs are available, at what price, and which pharmacies patients can use to access their prescribed medications,” says the FTC.

At TrueScripts, we recognize the significant influence that PBMs have over drug formularies and the subsequent impact on drug pricing and patient access. Unlike traditional PBMs, our fully transparent and aligned approach is intended to ensure that decisions are made with the best interests of patients and clients in mind.

Our active and focused formulary management strategy is designed to achieve the lowest net cost while ensuring patients have access to the medications they need.

The Opacity of Pricing

The report also highlights how the complexity and opacity of PBM pricing mechanisms and rebate structures contribute to escalating drug costs for consumers. “PBMs oversee critical decisions about access to and affordability of medications without transparency or accountability to the public. Indeed, PBM business practices and their effects remain extraordinarily opaque,” the report describes. The traditional PBM model is inherently opaque, making it difficult for plan sponsors and consumers to understand where their money is going and why drug prices are so high.

At TrueScripts, we believe in no hidden fees and no spread pricing. Essentially every claims dollar billed to our clients is the exact cost paid to the pharmacy. Our detailed invoicing allows you to easily fact-check us, ensuring complete transparency. Additionally, TrueScripts operates on a pass-through model where rebates go directly to our clients. We are not incentivized to chase high-cost/high-rebate drugs; our goal is to keep costs low.

Consolidation and Conflicts of Interest

“The largest PBMs are now also vertically integrated with the nation’s largest health insurers and specialty and retail pharmacies,” states the FTC. “As a result of this high degree of consolidation and vertical integration, the leading PBMs now exercise significant power over Americans’ access to drugs and the prices they pay.”

The FTC calls out the misaligned incentives presented by vertically integrated PBMs, stating that they create conflicts of interest that can “disadvantage unaffiliated pharmacies and increase prescription drug costs.” When PBMs own pharmacies, conflicts of interest arise, making it impossible for them to wholly represent their clients' best interests.

TrueScripts has no pharmacy ownership of any kind, eliminating these conflicts of interest. By removing self-serving practices, we ensure patient access to care and affordability. Additionally, as a Team Member owned company (ESOP), we are not beholden to affiliated organizations or outside shareholders. Our team has a vested interest in the success and happiness of our clients.

The Need for Transparency

There is a pressing need for greater transparency in PBM operations to ensure fair practices and accountability, the report underscores. The lack of transparency in traditional PBM practices makes it challenging for plan sponsors to make informed decisions.

At TrueScripts, our straightforward, 9-page contract contains an “Affirmative Covenants and Transparency Commitments” clause that contractually obligates us to operate in a fully disclosed and mission-aligned manner. Further, we provide clearly defined revenue sources, detailed invoicing for easy fact-checking, and access to data. Our 'open book' policy provides a high level of transparency to ensure that clients stay in the loop and can trust we are managing their pharmacy benefits in the most efficient and ethical way possible.

Why Choose TrueScripts?

The FTC report serves as a stark reminder of the issues plaguing the PBM industry. It’s clear that the traditional PBM model, with its hidden fees and opaque practices, is not sustainable or beneficial for plan sponsors or consumers. TrueScripts offers a clear alternative with our commitment to transparency and patient care.

By choosing TrueScripts, you’re not just selecting a PBM; you’re choosing a partner dedicated to building a better future for healthcare.

It’s time for a change. It’s time for TrueScripts.

PHARMACY REIMBURSEMENT APPEAL PROCESS

alig@truescripts.com (Ali Goodwin) — Fri, 26 Jul 2024 17:55:44 GMT

The following is the pharmacy reimbursement appeal process pursuant to Tenn. Code § 56-7-3206.

The Pharmacy Benefit Manager (PBM) is TrueScripts Management Services, LLC. (TrueScripts) The individual responsible for managing the PBM application for the PBM is:

Alan Kaffenberger

Director, Clinical Programs and Compliance

Phone: 812-674-9177

alank@truescripts.com

TrueScripts can be contacted by phone at 812-674-9177 or by email at alank@truescripts.com. Notice of any external appeal received by the Commission of the Tennessee Department of Insurance may be sent to alank@truescripts.com.

The staff responsible for reviewing the initial pharmacy reimbursement have industry experience in addition to either an associates degree, four-year college degree, or Bachelor’s degree in a related field. The individuals reviewing the pharmacy appeals have extensive appeal experience including training on pharmacy claims, pricing, acquisition cost information and state-level requirements.

PBM will accept the standard appeal form created by the Tennessee Department of Insurance for a pharmacy to file an initial appeal.

PBM will not assess costs to the pharmacy for any services provided in connection with the initial appeal.

PBM will require the name of a pharmacy’s wholesaler or manufacturer, as applicable, from which the pharmacy purchased the drug or medical product or device at issue as part of its processing of claims for reimbursement from pharmacies.

The timeline for making a final determination resolving an initial appeal will not begin until all required information is received to allow the PBM to conduct an analysis of the initial appeal.

All pharmacy reimbursement appeals are tracked. Upon receiving the name of the wholesaler or manufacturer, it will be determined whether an adjusted rate of reimbursement applies. The following procedure is utilized:

• Initial pharmacy appeal is received.

• The information is reviewed for accuracy, dates, drugs, pricing, and evaluates the rate paid compared to the contractual rate or AWP and pharmacy acquisition cost. If wholesale information is provided, information is compared to multiple acquisition cost resources.

• Within seven (7) days, a response will be sent via email to the pharmacy complainant and written determination is sent to the pharmacy.

• Appeal determination is provided to the pharmacy. If the appeal is denied, a recommendation will be made on a preferred NDC.

• All Tennessee mandates concerning timing and notification are followed.

Timing and Notice Requirements pursuant to T.C.A. § 56-7-3206(c)(2)(B)(ii), T.C.A. § 56-7-3108, and Rule 0780-01-95-.05

Upon receipt of an initial appeal, the following steps will be taken to resolve the initial appeal. Information regarding the initial appeal process can be found at https://truescripts.com .

• The pharmacy must file its appeal within seven (7) business days of its submission of the initial claim for reimbursement for the drug.

• Upon receipt of an appeal:

i. The appealing pharmacy shall receive notification, with contact information, that the appeal has been received.

ii. The appeal will be investigated, resolved, and responded to within seven (7) business days.

iii. If the pharmacy submits an incomplete initial appeal, the pharmacy will be notified within five (5) business days of the information needed to complete the initial appeal and to initiate the review.

iv. The pharmacy may respond within five (5) business days of receipt of the notice outlining the requested information. If the pharmacy fails to provide the requested information within five (5) business days of receipt of the notice, the initial appeal may be denied.

• Appeals will be responded to pursuant to the state laws and regulations of the state in which the pharmacy is located.

• If the appeal is denied, the following information will be provided in the letter to the pharmacy:

i. The date of the decision.

ii. The contact information of the party making the decision.

iii. The reason for the denial.

iv. The national drug code of a drug product (NDC).

v. The source where the drug may be purchased from a licensed wholesaler by the contracted pharmacy.

vi. Instructions on how to make an external appeal to the Commissioner.

• If an appeal is successful and a price update is warranted, written notice will be given to the pharmacy, including:

i. The date of the decision

ii. The contact information of the party making the decision

iii. The drug name, national drug code, and prescription number of the appealed drug

iv. Changes will be made to the reimbursement rate as of the initial date of service of which the drug was dispensed; and .

v. Adjust the reimbursement rate of the drug for the pharmacy which filed the appeal.

MAC APPEALS PROCESS

The following procedures explain the standard process for creating, operating, and updating MAC (Maximum Allowable Cost) lists (“Pricing Methodology”)

1. Pricing Sources:

The basis of MAC pricing, also known as the Estimated Acquisition Cost (EAC), is generated from several direct and indirect sources including published Actual Acquisition Costs (AAC), wholesalers’ information collected during the course of an appeal, and independent cost researchers. These sources are used to calculate drug reimbursement and used during any appeal process to resolve disputes regarding MAC pricing, and other pharmacy pricing issues.

Information is compiled and updated daily, from various sources to determine relevant pricing updates. When a material price change occurs, the MAC price is adjusted accordingly based on current MAC pricing methodologies and in accordance with state laws and regulations. The national drug pricing compendia used is Medispan.

Reimbursement for a drug subject to MAC is based solely on a specific drug. Therapeutically equivalent drugs are listed in the most recent version of the Orange Book (USDA Approved Drug Products with Therapeutic Equivalence Evaluations).

When determining the EAC or MAC pricing for a specific drug, the following must apply:

• The drug must have sufficient supply, be available for purchase by pharmacies, and be substitutable.

• The drug must not be obsolete, temporarily unavailable, or in short supply, and it must be lawfully substitutable.

• The drug must be generally available for purchase by pharmacists and pharmacies in Tennessee from a national or regional wholesaler licensed in Tennessee.

• Reimbursement for a drug that is subject to MAC is based solely on that specific drug if there is no other therapeutically equivalent drug.

2. MAC Pricing:

MAC prices are set utilizing a confidential formula and process that at its core is based upon a ‘cost plus’ model that ensures the pharmacy receives a fair margin above the EAC. The MAC prices are automatically updated as EACs are adjusted. This adjustment may occur based on normal drug pricing research or MAC appeals. MAC pricing is subject to continuous real time reviews and updates occur weekly.

Pharmacies receive daily notifications through their switch relays when they transmit claims and/or by calling the processor help desk. Pricing requirements are subject to all state laws and regulations.

Pharmacy will be reimbursed for Covered Services based on the lesser of the Pharmacy’s Usual & Customary (U&C), MAC, or Ingredient Cost plus a Dispensing Fee less the Participant’s copayment, coinsurance or deductible. Ingredient cost is based on Average Wholesale Prices (AWPs) as reflected in the Online System at the time the prescription was filled less a discount as specified in the Participating Pharmacy Agreement.

Where a MAC is established to determine the drug product reimbursement then the reimbursement for a drug subject to MAC is not based on a drug that is obsolete, temporarily unavailable, listed on a drug shortage list, or cannot be lawfully substituted.

3. MAC Listing:

Pharmacies will be notified weekly via e-mail that the weekly update has been updated, and that a comprehensive update of the MAC list can be obtained at any time by accessing the web portal, and/or can be obtained in paper format upon written request. The MAC list is continuously updated and will identify all pricing changes. The list, in comma delimited format, including drug and price information will be provided within two (2) business days of the request.

4. MAC Appeals:

A pharmacy may submit a MAC appeal via the procedure described below.

A. A contracted pharmacy or the pharmacy’s designee may appeal if:

• The MAC established for a drug reimbursement is below the cost at which the drug is available for purchase by pharmacists and pharmacies in Tennessee from national or regional wholesalers licensed in Tennessee; or

• A drug has been placed on the MAC list in violation of § 56-7-3106.

B. All submissions are required to be provided in electronic format via the website. Invoices detailing the acquisition costs may be taken into consideration for the appeal but are not required. The MAC Pricing Dispute Appeal Process is as follows:

• Pharmacies may present an appeal up to seven (7) days following the initial claim.

• Upon receipt of an appeal:

i. The appealing party shall receive notification that the appeal has been received by the responsible parties including their contact information.

ii. The appeal shall be investigated, resolved, and responded to within seven (7) business days.

• Appeals will be responded to pursuant to the state laws and regulations of the state in which the pharmacy is located.

• If the appeal is denied, the following information will be contained in the letter to the pharmacy:

i. The date of the decision.

ii. The contact information of the party making the decision.

iii. The reason for the denial.

iv. The national drug code of a drug product (NDC).

v. The source where the drug may be purchased from a licensed wholesaler in Tennessee by the contracted pharmacy, at a price at or below the MAC.

• If an appeal is successful and a price update is warranted, notice will be provided including:

i. The date of the decision.

ii. The contact information of the party making the decision.

iii. The drug name, national drug code, and prescription number of the appealed drug.

iv. Make the change in the MAC as of the initial date of service of which the drug was dispensed.

v. Adjust the MAC of the drug for all pharmacies in the network within three (3) business days.

C. Web portal posting, advising that all appeals and questions regarding MAC should be directed to the alank@truescripts.com e-mail address and will be restricted to seven (7) days following the initial claim.

• An appeal may also be initiated by a contracted pharmacy, pharmacy service administration organization, or group purchasing organization regardless if an appeal has been previously submitted by a pharmacy or the pharmacy’s designee outside of Tennessee, by contacting the PBM’s designated contact person electronically, by mail or telephone at 330-757-0724 ext. 5229, the appealing party shall follow up with a written request within five (5) business days.

D. A pharmacy submitting an initial MAC appeal must submit the following information regarding the prescription(s) and the disputed MAC pricing:

• Appeal Date

• Contact Name

• Contact Email Address

• Pharmacy Provider NCPDP ID

• Pharmacy Provider Name

• Rx #

• Fill Date

• NDC

• GPI

• Quantity

• Acquisition Cost Per Unit

• Invoice ID #

E. Upon receipt of a MAC appeal or request, the claim information and MAC pricing, will be verified, as necessary, pursuant to the steps below:

• The claim in question will be researched to determine if the claim hit the applicable PBM network and was submitted by pharmacy within the allotted seven (7) days from initial claim date of service.

• If the claim is timely submitted, the claim will be investigated to determine whether the claim paid utilized a MAC or if it paid at another pricing type, such as AWP Discount, U&C, Other Coverage Amounts, or other potentially applicable contractually agreed upon pricing designation.

• If the claim was paid utilizing a MAC price, research will begin to determine the applicable EAC.

• If the EAC is found to be higher than the applicable MAC price, the MAC shall be adjusted accordingly using current MAC methodologies:

i. MAC pricing will be adjusted back to initial date of service.

ii. Allow resubmission of claims to reflect price update.

iii. Any adjustment to reimbursement will be applied to the next payment cycle.

iv. MAC pricing will be adjusted for all pharmacies within the network for the applicable plan.

v. Communicate MAC adjustments to all pharmacies within the network.

F. An initial response to the Pharmacy regarding the MAC appeal will be provided, no more than seven (7) business days following receipt of the complaint, or pursuant to State Laws and will include the following information:

• Request for more information, Approval, or Denial of the MAC Appeal

• If Approval of MAC Appeal:

i. Estimate of Applicable EAC.

ii. New MAC Rate for Product.

iii. Effective Date if MAC update is set to the original data of service.

iv. Notification and adjustments shall be made via each pharmacy’s switch vendor.

• If Denial of MAC Approval

i. Reason for Denial.

ii. Estimate of Applicable EAC.

iii. NDC(s) used to justify MAC rate.

iv. Source of drug pricing information.

• Additionally, information regarding the process and information required for a secondary appeal will be included.

TrueScripts Elevates Culture of Amazing Care with Dream Manager & Director of People & Culture

dawn.schnell@truescripts.com (Dawn Schnell) — Tue, 09 Jul 2024 14:53:53 GMT

TrueScripts Elevates Culture of Amazing Care with

Dream Manager and Director of People & Culture

July 2024 — TrueScripts, a pharmacist-founded and Team Member owned Prescription Benefit Management (PBM) company renowned for its commitment to " Amazing Care ," announces further developments in its corporate culture initiatives with the appointment of two pivotal roles: the Dream Manager and the Director of People & Culture.

In line with TrueScripts' ethos that " Amazing Care starts from within," these strategic hires signify a dedicated focus on supporting the growth and development of its expanding team. These efforts ensure that the care and dedication the TrueScripts team extends to others are rooted in their own fulfillment and well-being.

TrueScripts President and CEO Dean Merder says, “As the TrueScripts team and organization continue to grow, it is our duty to ensure that our commitment to culture and Amazing Care remains as strong as ever. The addition of the Dream Manager and Director of People & Culture will allow us to continue supporting our team members in a way that enriches their lives, both personally and professionally. By investing in their dreams and well-being, we are better equipped to serve others and foster our mission of building lasting relationships.”

In alignment with this mission, TrueScripts is excited to share more on their recent advancements in team dynamics.

Introducing the Dream Manager: Inspired by Matthew Kelly’s book, The Dream Manager, TrueScripts is thrilled to welcome aboard Alissa Wichman, who will serve as a resource and confidant to the team.

As Dream Manager, Alissa will engage in meaningful discussions to uncover individual life aspirations, be they personal or professional. Through collaborative planning and support, she will help chart a course toward realizing these dreams, nurturing a culture where every team member can thrive holistically.

“A company can only become the-best-version-of-itself to the extent that its employees are becoming better versions of themselves.” - Matthew Kelly

Welcoming the Director of People & Culture: Joining the TrueScripts family to further support its culture and spearhead human resources initiatives is Vanessa Mayer as the Director of People & Culture.

By championing a culture of Amazing Care and embracing excellence through training initiatives, Vanessa’s work will equip team members with the skills and knowledge necessary to deliver exceptional service across all facets of the organization.

By investing in the personal and professional development of its workforce, TrueScripts reaffirms its dedication to providing an unparalleled healthcare and human experience to everyone they serve.

For media inquiries, please contact:

Ali Goodwin

Director of Corporate Relations

TrueScripts

alig@truescripts.com

Announcing Todd Burkart as VP of Operations & Member Experience

dawn.schnell@truescripts.com (Dawn Schnell) — Thu, 27 Jun 2024 18:23:44 GMT

TrueScripts Management Services Welcomes Todd Burkart as

New Vice President of Operations & Member Experience

TrueScripts Management Services, a leading prescription benefit management company based in Washington, IN, is thrilled to announce the appointment of Todd Burkart as the new Vice President of Operations & Member Experience. Todd, a seasoned veteran in the Pharmacy Benefit Management (PBM) industry, brings a wealth of experience from his leadership roles at Express Scripts, Prime Therapeutics, and most recently, Liviniti (formerly Southern Scripts). His extensive background and expertise will be invaluable as we continue to expand our operations and member services.

Click the link below to read the full press release welcoming Todd to the TrueScripts Team!

TrueScripts Awards 17 Scholarships for Spring and Fall 2023

dawn.schnell@truescripts.com (Dawn Schnell) — Tue, 04 Jun 2024 15:30:50 GMT

TrueScripts Awards 17 Scholarships for Spring and Fall 2023

June 2024 - Established in 2017, the TrueScripts Scholarship Program was created to provide financial assistance to the hardworking undergraduate students who are part of the TrueScripts family. Each Spring and Fall semester, we award a scholarship of $1,250 to full-time undergraduate students who are children or dependents of TrueScripts team members.

The core of TrueScripts' mission is rooted in a commitment to philanthropy. We understand the profound impact that education can have on an individual's future, and we are dedicated to helping ease the financial burden that often accompanies higher education. By supporting the academic journeys of our team's families, we aim to foster a culture of growth, opportunity, and success.

Congratulations to this past year’s 17 recipients. We are incredibly proud of your achievements and your commitment to your education. Your hard work and determination have earned you this recognition, and we are excited to see all the incredible things you will accomplish in the future.

TrueScripts Named the #1 Best Places to Work in Indiana for Third Straight Year

dawn.schnell@truescripts.com (Dawn Schnell) — Tue, 14 May 2024 14:44:48 GMT

Supporting Mental Health Through PGx

dawn.schnell@truescripts.com (Dawn Schnell) — Fri, 10 May 2024 19:38:44 GMT

Weight Loss Drug - Zepbound

dawn.schnell@truescripts.com (Dawn Schnell) — Thu, 21 Mar 2024 13:05:52 GMT

TrueScripts Timeline - Celebrating 10 Years in 2024

dawn.schnell@truescripts.com (Dawn Schnell) — Tue, 27 Feb 2024 13:44:57 GMT

TrueScripts Celebrates 10 Years of Prescription Benefits Service and Client Partnerships

February 2024 - TrueScripts Management Services, a prescription benefit management (PBM) company in Washington, IN, gratefully celebrates its 10th anniversary in business. This milestone is a testament to the company's commitment to excellence, continuous innovation, and, most importantly, the invaluable relationships built with clients, partners, and its own team members over the past decade.

From its humble beginnings in 2014, TrueScripts has grown from a visionary startup to a nationally recognized trailblazer in the PBM sector, focusing on bringing unprecedented service and transparency to an industry of depraved reputation. Today, TrueScripts is a Team Member Owned Company (aka ESOP) with a team of more than 150, serving over 500 clients, and delivering Amazing Care to members across all 50 states.

The journey began with a simple mission: to build lasting relationships by providing prescription benefit management expertise at a personal and customized level to ensure optimum value at the lowest possible cost. TrueScripts has been steadfast in its commitment to ensuring cost-effective, high-quality healthcare solutions for both clients and members.

As TrueScripts reflects on the past decade, it wishes to extend a heartfelt thank you to the clients and partners who have been with the company since its inception. Their trust, loyalty, and collaboration have been pivotal in TrueScripts' growth and success.

"We are forever grateful that these clients (and all of our clients) chose to entrust us with caring for their most valuable resource – their people," says TrueScripts Founder Nathan Gabhart.

Recounting the formation of TrueScripts, Nathan says, "Being a pharmacist, I saw first-hand a number of issues in the industry, which led me to decide we could do something better. We knew there was so much false information and manipulation in the traditional PBM space, so we wanted something to be true. Co-Founder Kevin Messmer adds, "It was all about creating a company that first and foremost cares." This concept reverberates through to the very core of TrueScripts as Co-Founder John Bell recalls, “We have always agreed that we never want to be the biggest PBM, just the best PBM. “Best” to us means always providing Amazing Care internally to our TrueScripts family and externally to our clients and members.

As TrueScripts celebrates its 10th year of making a difference in people's lives, the team wishes to share a collective message, "Our shared vision is to deliver Amazing Care to every person we serve, every day. And as the owners of TrueScripts, our commitment to excellence means remaining committed to the success of the people we serve."

Q1 - Q2 2024 Events Calendar

dawn.schnell@truescripts.com (Dawn Schnell) — Thu, 11 Jan 2024 14:55:35 GMT

2024 Average Manufacturer Price (AMP) Cap Removal and Its Market Impact

dawn.schnell@truescripts.com (Dawn Schnell) — Wed, 10 Jan 2024 19:10:50 GMT

News You Can Use - 2024 Drug Manufacturers Price Increases

dawn.schnell@truescripts.com (Dawn Schnell) — Mon, 08 Jan 2024 15:58:47 GMT

2024 Drug Manufacturers Price Increases

Starting this month, list price increases on over 500 drugs by several U.S. drugmakers will take place. This is a common practice among drug manufacturers, typically happening twice yearly in January and July.

But worry not because TrueScripts is here to partner with YOU to help navigate these changes! Our dedicated team of nurses, pharmacists, and care specialists continually work to ensure you get your prescriptions at the LOWEST net cost possible. We proactively eliminate plan disruptions and relentlessly pursue the best savings for our clients and members.

When the cost of medications increases but PBMs lag in updating their reimbursement rates, pharmacies may be forced to dispense these drugs at a financial loss. This situation puts a strain on the financial viability of pharmacies. Our clinical pharmacy team is at the forefront, diligently assessing medication costs and collaborating closely with our partner pharmacies to guarantee fair compensation reflective of the actual acquisition cost of medications. We aim to ensure that pharmacies receive timely and accurate reimbursements, mitigating the risk of dispensing medications at a loss. This proactive approach not only safeguards the financial health of pharmacies but also reinforces our commitment to providing uninterrupted access to essential medications for the benefit of patients.

Another pain point associated with manufacturer price increases is explicitly felt by members who have deductibles and/or pay a coinsurance (as opposed to a flat copay) since their cost share is based on the overall price of the drug. This is especially notable when you’ve made a PBM switch around the same time the price increases occur – members often feel the bigger hit on their wallet is associated with the vendor change, thus raising questions of “Why did you make us change?!” when they would have still seen an increase had you stayed with the prior PBM. Our Account Management team helps you navigate these waters by participating in open enrollment meetings with your members, and our Member Care team will quickly provide Amazing Care by answering all calls/texts/chats with our One Ring Response.

So, why stress over rising drug prices when you can partner with TrueScripts? We are experts in prescription benefits, providing you with the support and guidance you need to navigate this complex landscape.

Want to see how TrueScripts can help you save on its prescription benefit plan? Don’t hesitate to reach out to us at PartnerWithUs@TrueScripts.com. Let’s work together to ensure you receive prescriptions at the most affordable prices. Because with TrueScripts, you’re never alone on your healthcare journey.

TrueScripts Becomes a Team Member Owned Company

dawn.schnell@truescripts.com (Dawn Schnell) — Fri, 08 Dec 2023 13:33:32 GMT

TrueScripts Becomes a Team Member Owned Company

December 2023 – TrueScripts Management Services, a pharmacist-founded Prescription Benefit Management (PBM) company, proudly announces they are now Team Member Owned. The company's transition to a Team Member Owned plan (also known as an Employee Stock Ownership Plan, or ESOP) turns more than 150 Team Members across the United States into company owners.

"Becoming a Team Member Owned Company means that each and every member of our dedicated team now has an even greater stake in our success. We often say that "Amazing Care starts from within," and we strongly believe that a shared ownership model fosters collaboration, innovation, a sense of belonging, and a strong culture within our talented organization," said TrueScripts Founder Nathan Gabhart. "From the beginning, it has been our unspoken goal that everyone who works for TrueScripts leaves changed. This allows us to do that."

TrueScripts' Leadership and Executive Team will continue in its current form, with the addition of an ESOP Committee that will facilitate large decisions and act in the exclusive interest of the team. In line with Truescripts' position in the marketplace as an "anything but ordinary" company, its leaders have chosen to do things a bit differently in the ESOP arrangement as well:

• TrueScripts Team Members are not your average employees, and while "ESOP" remains the technical term for their new arrangement, TrueScripts will refer to themselves as a "Team Member Owned Company."

• The selling shareholders and Board wanted this past year to count towards vesting schedules, so all Team Members hired before Nov. 13, 2023, will receive contributions for the year.

• TrueScripts currently offers a 6% company match to Team Members' 401(k) contributions. When an ESOP is introduced, it is common for the plan sponsor to decrease its 401(k) match in order to fund the ESOP. With TrueScripts, there will be no changes to the existing 401(k) Retirement Plan and 6% Company Match, except that the profit-sharing contribution will be made to the ESOP starting in 2024.

To assist in the transaction, TrueScripts hired Business Transition Advisors (BTA), a succession planning services provider that has helped more than 400 companies transition to ESOP. BTA's Managing Director, Rick Jaye, explained that over his career in helping business owners with exit planning, those who gravitate to ESOPs have common goals and objectives. Rick states, "In working with TrueScripts, the three owners and Executive Management Team had many of those same characteristics. They deeply care about the organization and the people who help make it successful. They feel an overriding commitment to the community and customers they support, and they want to see the legacy of what they have built continue and not be dismantled or broken apart through an alternative sale."

When reflecting on the transaction, Rick says, "The unique beliefs and actions of the TrueScripts team resonated with myself and the BTA team in a very different way. These individuals hold themselves to a different standard, putting others they serve first." He says, "I spent time thinking about what this

transaction truly meant to me and my team, the owners of TrueScripts, the families of their Team Members, and to the thousands of customers who rely on the incredible guidance and work that TrueScripts provides. The lyrics to a wonderful song came to mind: "You raise me up to more than I can be." I can think of no greater words to describe what this company and transaction mean to so many. All are better for what this does and how it will continue to support patients, families, businesses, and communities. I appreciate all the companies who entrust me to help guide them through this process, but I have to say that the TrueScripts transaction changed me for the better just having spent time with these individuals."

TrueScripts has received many significant purchase offers over the years, but the owners have remained adamant about not selling out to another corporate entity. Company Co-Founder John Bell says, "We've been blessed many times over here at TrueScripts, and we (the Founders) want to make sure that this never – and I do mean never - goes away. The best way we knew how to do that was to make TrueScripts a Team Member Owned Company." In a message to the TrueScripts Team, Co-Founder Kevin Messmer adds, "We have always said, "We are blessed so that we can be a blessing to others." And now, it is our sheer joy to be a blessing to you. You are now the owners of TrueScripts!"

To sum things up, in the words of TrueScripts President and CEO Dean Merder, "The best is yet to come!"

About TrueScripts TrueScripts Management Services is a pharmacist-founded PBM based on truth and transparency. Our mission is to build lasting relationships by providing prescription benefit management expertise at a personal and customized level to ensure optimum value at the lowest possible cost. We are committed to lowering prescription drug spend, achieving clinically enriched outcomes, and always delivering Amazing Care.

November Dreamer of the Month

Mon, 27 Nov 2023 17:54:25 GMT

Through our TrueLife program, which encompasses Life’s Culture, Life’s Skills, and Life’s Dreams, team members work with our Dream Manager to express and achieve their dreams. Each month, we recognize one of our dreamers and ask them to share their story.

October Dreamer of the Month

Wed, 25 Oct 2023 17:01:08 GMT

Gag Clause Prohibition Compliance Attestation

dawn.schnell@truescripts.com (Dawn Schnell) — Tue, 26 Sep 2023 17:50:16 GMT

TrueScripts Recognized as an AchieveWELL 4 Star Company

dawn.schnell@truescripts.com (Dawn Schnell) — Tue, 26 Sep 2023 16:37:33 GMT

“TrueScripts has been recognized as an AchieveWELL 4 Star designated company through the Wellness Council of Indiana.”

TrueScripts has received the 4 Star AchieveWELL designation through the Wellness Council of Indiana. The Wellness Council of Indiana developed the AchieveWELL program to assist employers in creating a corporate culture that encourages and supports employee health through workplace wellness efforts.

TrueScripts designation shows that the organization's efforts positively affect workplace health policies and environmental well-being.

AchieveWELL is divided into three levels: 3 Star, 4 Star, and 5 Star. Each level requires a set of standards to be achieved before an organization can qualify. TrueScripts will be recognized at the 2023 Indiana Wellness Summit, taking place September 21-22 at The Indiana Convention Center in Indianapolis.

“Wellness at TrueScripts is just something we do; it is ingrained in our TrueLife Program,” says Hannah Wiscaver, Director of TrueLife & Human Resources. “Our program focuses on Spiritual, Physical, Mental, and Financial well-being. We want our team to truly live their Best TrueLife!”

The Wellness Council of Indiana is a wholly-owned subsidiary of the Indiana Chamber of Commerce. To learn more about the AchieveWELL process, contact Chelsie Jaramillo at (317) 671-3990 or cjaramillo@indianachamber.com or visit https://www.wellnessindiana.org .

The Wellness Council of Indiana (WCI) works collaboratively to positively impact the economic vitality of the state of Indiana by evaluating and guiding workplaces and communities through the development of their own comprehensive health and wellness strategy.

September Dreamer of the Month

Mon, 25 Sep 2023 15:42:57 GMT

TrueScripts Launches PriceProtector+

dawn.schnell@truescripts.com (Dawn Schnell) — Thu, 21 Sep 2023 17:31:30 GMT

TrueScripts Launches PriceProtector+, powered by GoodRx
To Help Lower Out-of-Pocket Drug Costs

September 2023 – TrueScripts Management Services, a pharmacist-founded Prescription Benefit Management (PBM) company, announces the launch of a new program designed to seamlessly deliver savings on generic prescription medications.

The program, “PriceProtector+,” gives eligible TrueScripts members ^* instant access to GoodRx discount card savings without the need for physical coupons or effort from the member. When GoodRx discount card pricing is lower than the member’s generic copay, that is the amount charged to the member in an automated process at the pharmacy. The amount paid will then automatically be applied to the member’s deductible and out-of-pocket thresholds. Members only need to utilize their existing benefit plan ID card at their preferred in-network pharmacy. Access to the program requires no other action, and receipts for reimbursement are not needed.

In addition to a seamless member experience, the integration of PriceProtector+ allows the TrueScripts clinical team to capture prescription fill data and monitor for potential drug interactions, adherence, and future program opportunities.

“At TrueScripts, we want to make it easier for members to get the greatest savings possible while achieving appropriate credit toward their accumulators and no loss of data,” said Cari Randel, Product Marketing Manager. “The PriceProtector+ program is a total “value-add” for our clients and members. TrueScripts’ mission is to ensure optimum value at the lowest possible costs, and in line with this mission, the PriceProtector+ program is included in our single administrative fee, with no additional cost to clients or members. It’s just the right thing to do.”

This program will bring GoodRx discount pricing to commercially insured plan members filling many commonly prescribed generic prescriptions at in-network pharmacies.

*PriceProtector+ program is not currently being offered to clients with an in-house pharmacy.

About GoodRx
GoodRx is a leading resource for healthcare savings and information that makes healthcare affordable and convenient for all Americans. We offer consumers free access to transparent and lower prices for brand and generic medications, affordable and convenient medical provider consultations via telehealth, and comprehensive healthcare research and information. Since 2011, we have helped consumers save over $55 billion and are one of the most downloaded medical apps over the past decade.

TrueScripts Honored to Serve as Prescription Benefits Manager on "Top Performing Health Plans"

alig@truescripts.com (Ali Goodwin) — Fri, 18 Aug 2023 17:13:48 GMT

August 2023 - TrueScripts, an Indiana-based PBM partner dedicated to delivering uncomplicated and cutting-edge prescription benefit management solutions, is proud to observe its partnership with benefits advisors and plan sponsors recently recognized by The Health Rosetta for delivering one of "America's Top 50 Health Plans."

Affectionately referred to as "The Rosie Awards," this recognition serves to honor the high-performing health plans implemented by employers who are working to transform the health and wellness landscape of their businesses and communities. Enabled by the industry's leading benefits advisors and solutions partners, these health plans deliver high-quality products, services, and results to the people they serve.

As a "thank you" to the clients and broker/advisor partners who have entrusted TrueScripts to serve as their PBM and help deliver a top-performing health plan, TrueScripts is extending a congratulatory gift to each organization. On behalf of their honored partners, TrueScripts will be contributing a monetary donation to local food banks in their area.

"The opportunity to partner with such caring and determined organizations who put people first and do their best to deliver valuable health benefits is such a privilege for the TrueScripts team," says Ali Goodwin, TrueScripts' Director of Corporate Relations. "To provide a donation on behalf of the folks who work so hard to provide for the people who rely on them is an honor."

TrueScripts' Director of Product & Market Strategy, Lisa Gish, notes that it "takes a village" to develop and deliver high-performing health plans. She says "We are so thankful for strong partners who enable us to be the best version of ourselves so that, together, we can build a better future for healthcare." Gish speculates that while advisors and solution partners are critical components to success, progress is not possible without innovative and passionate employers who put their "nose to the grindstone" while never losing sight of what really matters…their people! It's in this shared value, Gish believes, that partnerships flourish.

TrueScripts' partnering honorees are:

Diversified Industrial Service Company – Advisor: Josh Butler, Butler Benefits & Consulting
SavATree – Advisor: David Contorno, E Powered Benefits
Waterford Union High School – Advisor: Adam Berkowitz, Simpara
Woodard Cleaning & Restoration – Advisor: Adam Berkowitz, Simpara

About TrueScripts

TrueScripts Management Services is a pharmacist founded PBM, based on truth and transparency. Our mission is to build lasting relationships by providing prescription benefit expertise at a personal and customized level to ensure optimum value at the lowest possible cost. We are committed to lowering prescription drug spend, achieving clinically enriched outcomes, and always delivering Amazing Care.

For more information about TrueScripts, please contact us at PartnerWithUs@TrueScripts.com , or visit our website at https://www.truescripts.com/

About The Health Rosetta

The Health Rosetta accelerates adoption of simple, practical, non-partisan fixes to our healthcare system. We help public & private employers and unions provide better care for 157 million Americans while reducing health benefits spending by 20-40%.

To learn more, visit https://healthrosetta.org/ New Paragraph

August Dreamer of the Month

Mon, 14 Aug 2023 16:31:06 GMT

July Dreamer of the Month

Tue, 25 Jul 2023 16:59:14 GMT

TrueScripts Achieves SOC 2 Type II Compliance

alig@truescripts.com (Ali Goodwin) — Thu, 06 Jul 2023 07:04:22 GMT

TrueScripts Achieves SOC 2 Type II Compliance

June 6, 2023 – TrueScripts Management Services, an innovative Prescription Benefits Management (PBM) company, announced this week that it has achieved SOC 2 Type II compliance in accordance with the American Institute of Certified Public Accountants (AICPA) standards for SOC for Service Organizations, also known as SSAE 18. Achieving this standard with an unqualified opinion serves as third-party industry validation that TrueScripts provides enterprise-level security for customer data. TrueScripts was audited by Prescient Assurance, a leader in security and compliance attestation for B2B SAAS companies worldwide.

An unqualified opinion on a SOC 2 Type II audit report demonstrates to TrueScripts' current and future customers that they manage their data with the highest standard of security and compliance. This achievement joins TrueScripts’ prior HIPAA compliance in accordance with AT-C 315. Customers and prospects until NDA can request a copy of both audit reports.

"At TrueScripts, Information Security remains a top priority. Data and Analytics are at the core of all our programs, and so, it is vital that we commit to handling sensitive information responsibly," states Kurt Carpenter, Chief Information Officer at TrueScripts. "In line with our core values of Integrity, Respect, Innovation, and Service, our SOC 2 compliance initiative aims to provide further peace of mind that TrueScripts remains committed to protecting and serving our clients in every way possible. For us, this is just another way of delivering Amazing Care ."

TrueScripts is a pharmacist-founded, fully transparent PBM that has been revolutionizing the pharmacy benefit management industry since 2014. Their mission is to build lasting relationships by providing prescription benefit expertise at a personal and customized level to ensure optimum value at the lowest possible cost. For more information about TrueScripts and their commitment to service and data security, you may contact Chief Information Officer, Kurt Carpenter, at kurtc@truescripts.com.

Prescient Assurance is a registered public accounting firm in the US and Canada. They provide risk management and assurance services, including SOC 2, PCI, ISO, NIST, GDPR, CCPA, HIPAA, and CSA STAR. For more information about Prescient Assurance, you may reach out to them at info@prescientassurance.com.

June Dreamer of the Month

Thu, 29 Jun 2023 13:26:42 GMT

May Dreamer of the Month

Tue, 30 May 2023 14:35:48 GMT

April Dreamer of the Month

Fri, 28 Apr 2023 16:04:31 GMT

Diabetes Drugs & Weight Loss

alig@truescripts.com (Ali Goodwin) — Mon, 03 Apr 2023 18:40:57 GMT

Diabetes Drugs & Weight Loss

A class of diabetes drugs known as GLP-1 agonists has recently taken the pharmaceutical and weight loss industries by storm. This is because GLP-1 agonists suppress appetite and slow gastric emptying, which makes you feel full faster and longer.

While results can be significant, this off-label weight management method carries risks for both the member and the plan sponsor.

The Risks

• Clinical Uncertainty

>> Currently, only two GLP-1 agonists have been FDA reviewed and approved for weight loss.

>> Without FDA review, there is no way to know if these drugs are safe and effective for their intended use. Unapproved drugs have resulted in patient harm.

• Cost Driver

>> Outside of specialty drugs, diabetic drugs are a leading cost-driver in prescription benefits plans.

>> The recent uptick in the use of GLP-1 agonists for weight loss can exponentially increase drug spend for the plan, especially if the plan does not knowingly cover weight loss drugs.

TrueScripts Protection

• Clinical Certainty

>> To ensure that GLP-1 agonists are being used for FDA-approved conditions and in accordance with plan coverage parameters, Prior Authorizations (PA) for these drugs have been put in place.

>> No pharmacy ownership and use of an independent PA provider ensures that each drug and patient receives an accurate, unbiased clinical review.

• Cost Containment

>> As part of our Brand Care Program, we work to qualify many GLP-1 agonists to be received at a discounted rate.

>> When applicable, our team will explore international sourcing options to obtain the best pricing for these drugs.

>> We understand that diabetic comorbidities can drive costs exponentially, so we will work with clients to develop a benefits plan design best suited for the needs of their unique population.

Drug List

GLP-1 agonists - work by triggering insulin release and blocking sugar production in the liver

• Ozempic (semaglutide) – once weekly injection

>> Can help lower the risk of heart attack and stroke, plus potential kidney benefits

>> Not approved for weight loss

• Rybelsus – oral semaglutide (Ozempic) taken daily

>> Not approved for heart-related benefits or weight loss

• Trulicity (dulaglutide) – once weekly injection

>> Has heart and kidney benefits

>> Not approved for weight loss and less weight loss noted compared to semaglutide

• Victoza (liraglutide) – once daily injection

>> Has heart benefits and potentially kidney benefits

>> Not approved for weight loss and less weight loss noted compared to semaglutide

• Wegovy – higher dose semaglutide (Ozempic)

>> Approved for weight loss

• Saxenda – higher dose liraglutide (Victoza)

>> Approved for weight loss; studies showed greater weight loss with Wegovy

GLP-1/GIP agonists - newer class of medication that works by mimicking 2 gut hormones: GLP-1 and glucose-dependent insulinotropic polypeptide (GIP)

• Mounjaro – approved to treat Type 2 diabetes and the FDA is fast-tracking it’s review for weight loss approval

>> Head-to-head with Ozempic showed better Hemoglobin A1C reduction and greater weight loss

Zepbound (tirzepatide) – FDA approved for chronic weight management that activates both GIP and GLP-1 hormone receptors•

Factors for Choosing Which GLP-1 Agonist Is Right for You:

• Age – only some drugs are approved for children

• Underlying Conditions – added heart and kidney protection in some drugs

• Treatment Preference – oral vs. injection, daily vs. weekly

• Treatment Goals

• Body Mass Index (BMI)

• Insurance Coverage

Please reach out to the TrueScripts team with any questions or concerns you may have.

We are happy to provide you with answers and Amazing Care!

March Dreamer of the Month

traviss@truescripts.com (Travis Snyder) — Thu, 23 Mar 2023 15:07:16 GMT

TrueScripts Named One of the “Best Places to Work in Indiana” for 2023

alig@truescripts.com (Ali Goodwin) — Tue, 28 Feb 2023 15:12:41 GMT

TrueScripts Named One of the “Best Places to Work in Indiana” for 2023

TrueScripts Management Services, a prescription benefit management company in Washington, IN, has again been named one of the Best Places to Work in Indiana. 2023 marks the 18th edition of this Indiana Chamber of Commerce initiative set to identify, recognize, and honor participating employers with leading workplace cultures.

"The Best Places to Work in Indiana program is so popular because it not only showcases the state's top workplaces but also includes an employee survey that helps all applicants improve their culture and productivity," says Indiana Chamber President and CEO Kevin Brinegar.

TrueScripts President and CEO, Dean Merder, adds, "Being recognized as a Best Place to Work again in 2023 is both rewarding and reassuring. Our team has grown substantially over the past few years, and while we are beyond blessed with this development and growth, there's always the fear of such rapid growth damaging the culture we've worked so hard to build." He continues, "Last year, TrueScripts was awarded the #1 Best Place to Work in Indiana in the medium company category, which was our first year in the group since moving up from the small company category. This recognition is absolutely a testament to the incredible group of individuals who make up the TrueScripts team. The bond we have developed among one another never ceases to amaze me, and I cannot applaud them enough for the heart and grit they put into everything they do."

All companies that participated in the 2023 Best Places to Work program receive an in-depth evaluation identifying strengths and weaknesses according to their employees. In turn, this report can be used in developing or enhancing employee retention and recruitment programs.

Winners were selected from four categories: small companies of between 15 and 74 U.S. employees; medium companies of between 75 and 249 U.S. employees; large companies of between 250 and 999 U.S. employees; and major companies with 1,000 or more U.S. employees. Out-of-state parent companies were eligible to participate if at least 15 full-time employees were in Indiana.

The rankings will be unveiled on May 10 at an awards event presented by trueU.

###

ABOUT TRUESCRIPTS

TrueScripts Management Services is a pharmacist-founded, fully-transparent PBM focused on revolutionizing the pharmacy benefit management industry. Our mission is to build lasting relationships by providing prescription benefit expertise at a personal and customized level to ensure optimum value at the lowest possible cost. We are committed to lowering prescription drug spend, achieving clinically effective outcomes, and always delivering Amazing Care.

For more information on TrueScripts, visit www.truescripts.com

ABOUT INDIANA CHAMBER

The Indiana Chamber partners with 25,000 members and investors – representing over four million Hoosiers – to achieve the mission of “cultivating a world-class environment which provides economic opportunity and prosperity.”

For more information on the Best Places to Work in Indiana program, visit https://www.bestplacestoworkindiana.com

February Dreamer of the Month

traviss@truescripts.com (Travis Snyder) — Mon, 27 Feb 2023 17:07:22 GMT

TrueScripts Partners with FlexHealth and GenXys to Accelerate Precision Prescribing Efforts

alig@truescripts.com (Ali Goodwin) — Wed, 25 Jan 2023 15:43:30 GMT

TrueScripts Partners with FlexHealth and GenXys to Accelerate Precision Prescribing Efforts

January 2023 - TrueScripts Management Services, an innovative Prescription Benefits Management (PBM) company, has recently finalized a partnership with two leading pharmacogenomic (PGx) technology providers. Together, this partnership will serve to advance precision prescribing initiatives and deliver a more clinically sound Rx treatment plan to TrueScripts members.

FlexHealth is the pharmacogenomics laboratory division of Flexsus, LLC. The Company is centrally located in Columbus, Ohio, providing quality DNA testing across the United States to optimize medication program efficacy, safety, and adherence. FlexHealth has established a precision prescribing ecosystem that empowers health systems, pharmacists, and insurance providers by leveraging PGx test data to deliver actionable results that improve patient safety and employee wellness while reducing healthcare spend.

Combined with GenXys' best-in-class software platform, FlexHealth can perform PGx testing and use results to identify the most efficient and safe medications for individuals based on their genomic profile.

GenXys , the global leader in precision prescribing software with embedded PGx data, will provide evidence-based clinical guidance as a risk stratification tool for identifying those at high risk of Drug-Gene Interactions (DGI) within a member population. GenXys will also include patient health variables and interactions beyond PGx to provide absolute confidence in prescribing decisions.

Through the integration with FlexHealth and GenXys, TrueScripts’ PGx certified pharmacists and clinical staff can design Medication Action Plans (MAPs) to recommend the most appropriate therapy based on individual results. Additionally, TrueScripts can reference existing medication history in the clinical decision support process and enable providers to use PGx data automatically at the point of care. By incorporating these data points into the clinical workflow, TrueScripts is promoting better health outcomes for members with a targeted approach that will deliver maximum ROI for clients.

"As an intermediary, PBMs have an opportunity to help bridge gaps in patient care between the physician and pharmacist," says TrueScripts' Director of Clinical Programs and Compliance, Alan Kaffenberger, PharmD. "TrueScripts has always made an effort to do this, with a focus on and mantra of "right drug, right price, right time." Now, with the support of FlexHealth and GenXys and their advanced PGx technology, we can ramp up those efforts and provide an even stronger, more stable clinical offering for our members."

"This partnership is a significant step forward for GenXys and FlexHealth," says Karl Pringle, CEO of GenXys. "PGx is an important part of the prescribing puzzle and needs to be more widely included in prescribing decisions to offer personalized, safe, and appropriate medication options. When integrated into smart algorithms with other patient data points, leading companies like TrueScripts can offer proactive healthcare, deliver precision medicine to everyone, and level up healthcare inequality."

Auto-analysis of genetic information with other medication interaction points is helping to transform the "trial-and-error" approach of prescribing to one of precision and accuracy. TrueScripts is on a quest to improve healthcare as we know it. The partnership with GenXys and FlexHealth is an advancement of technological and medicinal integration that supports a better future of medicine for all.

TrueScripts clients and broker partners can expect to learn more on the PGx offering in Q2 2023.

January Dreamer of the Month

traviss@truescripts.com (Travis Snyder) — Mon, 23 Jan 2023 16:57:31 GMT

December Dreamer of the Month

traviss@truescripts.com (Travis Snyder) — Tue, 20 Dec 2022 15:30:14 GMT

alig@truescripts.com (Ali Goodwin) — Fri, 09 Dec 2022 14:15:09 GMT

DEAN MERDER NAMED REND LAKE COLLEGE FOUNDATION 2022 ALUMNUS OF THE YEAR

INA, Ill. (November 21, 2022) — Some would say humility isn't a valuable quality when motivating and leading others. Dean Merder — the 2022 Rend Lake College Foundation Alumnus of the Year — would humbly disagree.

From overcoming a childhood illness, playing college basketball, reaching c-level executive leadership heights, and defining success as being surrounded by friends and family, it is no surprise that the college chose Merder for its highest honor.
He grew up a Hoosier in Dubois County's seat of Jasper. The town was on the smaller side, consisting of about 12,000 people at the time. "It was a great life," he said with a reminiscent laugh. "I didn't know we didn't have anything."
The son of a truck driver father and stay-at-home mother who handed down a strong work ethic and the oldest of four siblings, Merder's childhood memories are filled with sports — any sport. "Sports were everything to us. We didn't go on vacation. We just played ball."

A severe illness at the age of six sidelined him from sports for nearly four years. In hindsight, he credits that for sparking a mission to drive harder — as if to make up for the lost time. " know God gave me … a little bit of a gift to play basketball. … In high school, my only goal was to play college basketball. It was that simple. I wanted to attend college. I knew basketball was the only route."

(L-R) Mother – Marlene Merder, Mitch Haskins, Dean Merder, High School Coach Rex May, Father – Tony Merder.

He gets emotional thinking of the impact RLC had on him, especially when he recalls the moment his life's trajectory changed.

"A man who was incredibly important to me was Coach Mitch Haskins. He is the one who recruited me to play at Rend Lake College, and it was the best thing that could have happened. This moment, without question, was the turning point in my life. College would not have happened without Coach Haskins recruiting me." Merder continues, "I was the first in the family to go to college, so I had no idea what to expect, and no one in the family had the experience to help me with them. Moving two and half hours away was a big deal for me, and luckily I navigated the college side well."

Confident God was putting him in the right place, Merder set his goals at earning a degree in business administration and helping Haskins and the Warriors win.

"I came in during the fall of 1982 and instantly meshed with the basketball players," Merder said. "We had a young team and a lot of new guys. The impact of being on this team was so significant. … Coach [Haskins] was a tough man, somewhat of a father figure, that got work done. He is what we all needed at the time. It was simply a really great two years."

In addition to Haskins, Merder said Jim "Hummer" Waugh and Wayne Arnold were also big influences on his success as a student-athlete at The Lake; and he made lifelong friends with teammates Tim Wills, Travis Helm, and Jamie Raley.

"If Rend Lake College were a four-year school, I would have stayed. I did not want to think about going elsewhere. It was such a great school."

Merder transferred his basketball skills and business degree to Oakland City University in Indiana.

"I figured I was done playing basketball and would finish up my degree. However, Coach Haskins called … Oakland City … and they asked me to come over and play with them. I let them know I was pretty well done with basketball. However, coach felt I wasn't done, and he was right. After playing with them for a night, I accepted a scholarship to play for my last two years at Oakland City. It was fantastic and was where I would eventually meet my wife."

"It is all God — how Mitch found me out of all the kids available, going to a university where I would meet my wife. You never know the 'whys' at the time. Just go with it."

Dean graduated from Oakland City in 1986 and returned to Jasper, where he began an entry-level customer service position at Kimball International, a large furniture company. He had worked there through the summers in college, so returning to something familiar was a good first step out of college.

"I had no intentions of staying there long. But 34 years later, I was still there," he laughed. "Kimball was fantastic to my family and me. They allowed me to travel the world multiple times. I progressed through the organization quickly."

He started at Kimball International at 22 years old, and by 23, he was promoted to management. They saw leadership qualities in him that he probably didn't see in himself, he admitted. Every few years, a new opportunity would come along that allowed him to explore new areas of the business. He went from customer service to project management, to sales operations, and then to a director position. Once Kimball began acquiring other companies, Merder was asked to be part of a team that went through the acquisition processes. Finally, he became a member of two of Kimball International's leadership teams.

"I was very fortunate to receive all the training and education I did there. It molded who I am. I saw the opportunities they gave me and others as a blessing."

During his first international leadership class, an instructor asked, 'When did you know you had leadership skills?"

"It was Coach Haskins," Merder said. "He asked me to complete a challenging task that would improve our team's chemistry." That proved to be a pivotal moment in Merder seeing himself as a leader and believing in his abilities.

"When I was in my job for about a year, people saw something in me that I didn't even see in myself. They took a chance on me," Merder said. "So that is what I have been doing my entire career. Taking a chance on people."

"The most joy in business is seeing someone you helped mentor, advance, and reach their goals," he added. "To see them work hard and succeed, knowing that you had a small part in that, is rewarding."

In 2018 — 34 years after starting at Kimball International — a 'happy birthday' to a friend on LinkedIn would lead to the next chapter of Merder's exciting career. His friend had recently started a business just four years prior. He offered Merder a spot on its leadership team.

"I left a career I had been at for 34 years and joined this startup in pharmacy benefit management. I knew nothing about it," Merder laughed. "They knew I had leadership skills and needed someone to lead the company. It was a considerable risk, but it has been the best personal and professional decision I could have made. It has been an incredible blessing for my family and me."

TrueScripts is a prescription benefit management company. He started as Chief Experience Officer. Within two years, he was named the company's president and Chief Executive Officer.

"One thing I tell people all the time. Never forget where you came from, and treat people respectfully. I don't equate success to material things. I see success as being happy and healthy, surrounded by family and friends."

His family is a significant source of his happiness. He has a wife of 32 years, Donna Merder, a retired school teacher; a 27-year-old son, Devon (Married to Taylor), who is recently married and lives in Fort Wayne, Indiana; and a daughter, who is 24, Delaney (Married to Caleb), in Clarksville, Tennesse, who owns a women's boutique clothing store.

He has served on the Board of Directors for Crisis Connection for the past five years. This non-profit organization provides advocacy and support for those dealing with domestic and sexual violence. He said that he feels strongly about his support for this organization and will continue to support it as his professional career winds down.

He will be honored with the 2022 Rend Lake College Alumnus of the Year Award at the Foundation's Annual Dinner on December 8 at the RLC Event Center on the campus in Ina. RLCF Board Member Pat Kern made the call to let Merder know he was the guy — to which he humbly replied, "I don't deserve this. You've got to find somebody else."

For Dean Merder, a journey into a successful college basketball career, a lifetime of leadership opportunities, and a calling to pay opportunities forward started at Rend Lake College.

November Dreamer of the Month

traviss@truescripts.com (Travis Snyder) — Tue, 22 Nov 2022 16:58:51 GMT

Potential Scam Alert: COVID-19 Test Kits

alig@truescripts.com (Ali Goodwin) — Thu, 10 Nov 2022 15:09:09 GMT

November 2022

It has come to our attention that individuals across the country are being wrongfully billed through Medicare for COVID-19 test kits by an organization known as Tru Script Pharmacy . From what we are told, the operation is working in a couple of ways:

1. Individuals are billed for and receive COVID-19 test kits to their homes from Tru Script Pharmacy without placing an order or approving any transaction.

2. Individuals sign up to receive “free” COVID-19 test kits through a Tru Script Pharmacy Facebook ad but never receive the kits and are billed through Medicare.

Tru Script Pharmacy is of no affiliation to TrueScripts Management Services, and we have reported this action to the Federal Trade Commission and U.S. Department of Health & Human Services.

In the interim, we urge others to be cautious of Facebook ads and never to provide Medicare or other personal information to sources you do not know and trust.

If you suspect that Medicare is being charged for an item or service you did not receive or approve of, please call this number to report suspected fraud or abuse: 1-800-MEDICARE (1-800-633-4227).

Remember : Medicare covers the COVID-19 vaccine at no cost to you, so if anyone asks you for your Medicare Number to get the vaccine or a free COVID-19 test, it is likely a scam.

TrueScripts Hopes to be a ‘Blessing to Others’ Through Sponsorship, Participation in DCH Foundation’s 5K event

traviss@truescripts.com (Travis Snyder) — Mon, 24 Oct 2022 20:34:32 GMT

As TrueScripts co-owner Kevin Messmer once said, we at TrueScripts are "blessed so that we can be a blessing to others." Our TrueScripts team is blessed through the work we get to do each day in support of our members, clients, and the communities in which we work.

On Saturday, Oct. 29, TrueScripts, along with other supporting sponsors, hopes to serve as a "blessing to others" as a Zombie Sponsor of the Daviess Community Hospital (DCH) Foundation's second annual "Spud to Stud Spooktacular 5K" in our home community of Washington, Ind.

Money raised from the event will support the hospital's Intensive Care Unit and Emergency Room expansion project, which is scheduled to begin in early 2023. The project is part of DCH's larger master facility plan, which will help the hospital provide transformative care to Daviess County and the surrounding areas well into the future.

Both the DCH Foundation mission and TrueScripts mission are centered around building and strengthening relationships. Chasity Matthews, Sr. Director, Growth and Partner Relationships for Truescripts and DCH Foundation President, said the 5K is a great example of bringing those missions to life.

"Sponsoring fundraising initiatives like the Spud to Stud 5K is an awesome opportunity to support our community and our hospital. We're blessed to be so fortunate that we can give back," Chasity said. "DCH is an amazing resource for everyone in our area, and we're proud to be a sponsor of such a fun and worthwhile event!"

Several TrueScripts team members, including Clinical Care Representative Drennan Lyon, will also show their support by participating in the 5K.

Earlier this year, Drennan made a commitment to a healthier lifestyle through the company's Dream Manager program, which helps team members identify, work toward, and achieve their dreams. Training for and participating in the 5K will be a big step toward his dream.

Drennan said he has always wanted to do a 5K but "never had the guts to do it." Now, with the help of his TrueScripts team members, "I am doing it with friends alongside me."

"One of my dreams is to become a healthier individual, period," Drennan said. "I do not have to be a certain weight or size, but I know that I am doing things that are positively improving my wellbeing."

His TrueScripts family won't be the only ones there to support him, however. His wife, Jennifer, and three-year-old daughter, Blakely, will also be there to cheer him on. Being a good role model for Blakely was one of the biggest reasons Drennan wanted to participate in the 5K, he said.

"Being a healthy example for my daughter was at the top of my list," he said. "I want her to know that physical activity is something we should always do to keep us healthy."

Manager of Member Care, Jessi Morton, will also be participating with a few family members, including her eight-year-old son, Elijah, and five-year-old daughter, Isabelle. She has encouraged many of her TrueScripts team members to participate in the 5K, as well.

She said she was inspired to get involved with the event because it is a great opportunity to share the experience with family and co-workers, but it is also a way to give back to the local community.

"It's just great for team building and showing the community that we care," Jessi said. "And we're showing our children this is what you are supposed to do in life. You are supposed to help others."

Details on the event and how to sign up are below.

***

DCH Foundation’s Second Annual Spud to Stud Spooktacular 5K

When: Saturday, Oct. 29 | 8:30 a.m. EST Start (Check-in starts at 7:30 a.m.)
Where: Eastside Park, 310 NE 21st Street, Washington, Ind.
Registration Cost: $25 (T-shirt included)

*Awards for top runners 13-49 and 50+
*Fun Run available for kids at 10 am
*Free mini pumpkins for the kids!
*Wear your costume, there will be having a contest!

For more information and to register: Home | Spud to Stud Spooktacular 5K Event (square.site)

October Dreamer of the Month

traviss@truescripts.com (Travis Snyder) — Mon, 24 Oct 2022 14:42:09 GMT

September Dreamer of the Month

traviss@truescripts.com (Travis Snyder) — Mon, 26 Sep 2022 14:20:40 GMT

TrueScripts Announces Partnership with HRD

alig@truescripts.com (Ali Goodwin) — Tue, 13 Sep 2022 17:43:17 GMT

TrueScripts is excited to announce its partnership with HRD – A Leadership Development Company in Carmel, IN. The partnership will employ a program focused on building leaders by taking team members through a development process and preparing them for career growth.

This program will help set up TrueScripts for future success and foster our culture of servant leadership. Investing in our people is our number one priority, which, in turn, helps us best serve our clients and members.

As part of our ongoing efforts to support a communicative and collaborative environment, we recently conducted "stay interviews" to help us understand what makes team members want to stay at TrueScripts and what may make them want to leave. We received excellent feedback and found that many team members have a desire to grow and advance within the company.

It was this feedback, in part, that led us to seek out a leadership development program. In our pursuit, we have found a magnificent partner in HRD and look forward to the expert guidance they will provide in strengthening our leaders and elevating our business strategy.

###

About TrueScripts Management Services

TrueScripts Management Services is a pharmacist-founded, fully transparent PBM that has been revolutionizing the pharmacy benefit management industry since 2014. Our mission is to build lasting relationships by providing prescription benefit management expertise at a personal and customized level to ensure optimum value at the lowest possible cost. The people we serve can rest assured in our commitment to lowering prescription drug spend, achieving clinically effective solutions, and always delivering Amazing Care - www.truescripts.com

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About HRD*

At HRD, we are on a mission to improve the world, one leader at a time. We believe that the improvement of a leader comes from within, through personal development from experiencing a growth journey to change, rather than skills to be obtained through training courses. Every single leader comes to your business with their own past experiences, values, fears, and desires. To improve their mindset, to want to change, to grow and be the best leader they can be, they must be supported and understood as an individual. – www.hrdleadership.com

August Dreamer of the Month

traviss@truescripts.com (Travis Snyder) — Mon, 22 Aug 2022 15:23:33 GMT

July Dreamer of the Month

traviss@truescripts.com (Travis Snyder) — Wed, 27 Jul 2022 15:13:03 GMT

Best Places to Work in Indiana

Tue, 19 Jul 2022 20:57:16 GMT

TrueScripts is honored to recognized as the #1 medium-sized Best Places to Work in Indiana.

Announcing Mark Davenport as National Director of Business Development

Tue, 19 Jul 2022 19:57:34 GMT

TrueScripts Management Services is proud to announce and welcome Mark Davenport as the company's National Director of Business Development.

In alignment with the company’s mission and in an effort to extend the reach of its solutions, TrueScripts sought out an experienced representative of the employee benefits community. Mark’s role will serve to build lasting relationships on a national level so that the TrueScripts team may continue delivering transparent prescription benefit solutions to as many clients and members as possible.

Mark Davenport comes to TrueScripts with a rich history in the employee benefits space, having worked in the industry for the past 23 years. Over this time, Mark has held a number of positions, ranging from Account Executive to Vice President. His ability to establish relationships and build sales teams have awarded great recognition and results over the years.

Mark is a graduate of Indiana State, where he majored in Insurance and Risk Management. Originally from Ft Wayne, he now resides in Tampa, FL, with his twin teenage children. Outside of work, Mark enjoys CrossFit, all things University of Michigan, traveling, golf, and live music.

TrueScripts looks forward to a bright and expansive future with Mark. His advanced insight and interpersonal savvy skillset will be a great extension of the team’s existing efforts.

All that we do will reflect our commitment to Amazing Care!

Click here for official press release

Gabhart Named IACC Southwest District President

Tue, 19 Jul 2022 19:42:58 GMT

Gabhart Named IACC Southwest District President

TrueScripts Founder and Daviess County Commissioner, Nathan Gabhart, RPh, has been named President of the Indiana Association of County Commissioners Southwest District.

Gabhart’s peers elected him to represent them during the IACC’s 2021 Annual Conference last week. This nomination, however, is one of familiarity to Gabhart, who has served in several positions throughout the years, including IACC President in 2018.

As district president, Gabhart will serve on the IACC’s board of directors, which determines policies and legislative goals for the association. It is this nature of focus that also drives his efforts behind TrueScripts Management Services, the prescription benefit management company he founded in 2014.

Gabhart says, “I started TrueScripts in 2014 because I saw a problem. I saw patients getting beat down by the system and businesses struggling because of poor policies. I knew I had to do something. My duties as a County Commissioner, along with my past involvement as President of the Indiana Pharmacy Alliance and Community Pharmacies of Indiana, all coincide to work for the greater good of the people I serve. I pray that I can use my knowledge and expertise to make things better for those who don’t have a voice, or who maybe just don’t understand what is going on.”

Gabhart plans to run for a third term as a Daviess County Commissioner next year and, alongside his TrueScripts team, will continue to lay profound groundwork for disrupting the PBM industry and reviving patient advocacy.

All that we do will reflect our commitment to Amazing Care!

Click here for official press release

Announcing Dave Parker as Vice President of Sales and Marketing

Tue, 19 Jul 2022 19:29:39 GMT

TrueScripts Management Services Announces Dave Parker as Vice President of Sales and Marketing

This new role for the company arises from the group's mission to build lasting relationships. Operating as a Prescription Benefit Manager (PBM) in a world where PBMs are so rightfully distrusted can prove challenging. However, TrueScripts' mission is philosophical, and the team acknowledges its duty to provide truly transparent prescription benefit solutions to as many people as possible. In an effort to extend the reach of their solutions, TrueScripts sought out a trusted member of the healthcare community.

Dave Parker comes to TrueScripts with a rich history in the health benefits space, having worked with Meritain Health for the past 22 years of his career. At Meritain, Dave held positions of U.S. Head of BPO Business Development and U.S. Head of National Accounts. His responsibilities included focusing on the growth and development of Meritain's Business Process Outsourcing, the overall management of national account sales and client management teams, the development of national sales strategies, and the achievement of sales and client retention objectives.

Parker joined Meritain Health in 1999. Previously, he was Regional Vice President of National Benefit Resources in Atlanta, GA, Sales Executive with InterCare Health Systems in Englewood, CO, and Brokerage Manager and Vice President of Agents & Brokers Financial, Inc. of Albuquerque, NM.

Parker attended Auburn University in Montgomery, AL. He is a member of the Inter-Company Marketing Group and the Self-Insured Institute of America.

TrueScripts looks forward to a bright and prosperous future with Dave. His entrepreneurial spirit, servant heart, and established book of relationships make him a perfect fit for the company’s mission of building lasting relationships.

All that we do will reflect our commitment to Amazing Care!

Click here for official press release

Announcing Tom Brew as Director of Business Development, Ohio

Tue, 19 Jul 2022 19:16:33 GMT

TrueScripts Management Services Announces Tom Brew as Director of Business Development, Ohio.

TrueScripts Management Services is pleased to announce and welcome Thomas (Tom) Brew Jr. as a Director of Business Development for the Midwest Division. Brew will provide an additional layer of support and service to benefits brokers and advisors in the Ohio area.

Brew most recently served as Strategic Relationship Manager for a medical captive insurance provider and brings with him a strong variety of wellness, benefits, and stop-loss expertise. Brew has received several awards and recognitions throughout his professional tenure, including Rising Star in Advising (2018), Employee Benefits Advisors, and Young Leader of the Year (2017), United Way of Lake County.

Brew’s commitment to developing himself and the communities around him makes him a strong cultural fit for the TrueScripts team. At the same time, his professional experiences bring significant value to the partners we serve.

Brew is a graduate of Case Western Reserve University in Cleveland, OH, where he studied Public Health. Today, he remains in the Cleveland area, where he resides with his wife (Dana) along with their son (Bennett) and daughter (Palmer).

“Tom’s intellect and charisma are a great complement to the TrueScripts team. We are thrilled to have him and the support he will provide to our expanding regional business sector,” said Dave Parker, VP of Sales & Marketing.

All that we do will reflect our commitment to Amazing Care!

Click here for official press release

Announcing Stacey Bane, PharmD as National Director of Business Development & Innovation

Tue, 19 Jul 2022 18:54:47 GMT

TrueScripts Management Services is pleased to announce and welcome Stacey Bane, PharmD, as National Director of Business Development.

As a Doctor of Pharmacy with broad expertise in leading high-performing teams, organizing advanced sales and marketing initiatives, and delivering transformational growth, Stacey will serve to support and build TrueScripts' innovation efforts and broker relationships across the US. "Our mission is to build lasting relationships by providing prescription benefit management expertise. And having the opportunity to bring on a pharmacy expert such as Stacey will prove invaluable to this mission," said TrueScripts VP of Sales and Marketing, Dave Parker. He continues, "Stacey's combined skillset of clinical and technical proficiencies bring a special X factor to our Business Development team."

Stacey joins TrueScripts from a nearly 12-year career with Genoa Healthcare, where she most recently pioneered a new business line, bringing customized pharmacy services to residential assisted living communities. In this role, she hired and trained 10 Business Development Directors and signed 100+ agreements with assisted living communities. Under her direction, the team ranked #1 nationwide for the highest employee engagement survey scores in the Sales & Growth category.

Additionally, Stacey's professional achievements have awarded her recognition in other spaces, including 2018 Presidents Club winner - Top 5% Performing Pharmacy Site Managers, and 2019 - 2020 Presidents Club - Top Sales Director.

Stacey notes that "According to Myers-Briggs, I am an ESTJ, and as an "Executive," I am known for leading the way, especially during difficult times. My respect for tradition and order motivates me to work harder to bring families and communities closer together. I am very passionate about innovation, trust, customer satisfaction, and client success."

TrueScripts looks forward to a bright and prosperous future with Stacey.

All that we do will reflect our commitment to Amazing Care!

Click here for official press release

AchieveWELL 3 Star designation

Wed, 02 Feb 2022 15:37:14 GMT

TrueScripts recognized as an AchieveWELL 3 Star designated company through the Wellness Council of Indiana

January 2022 - TrueScripts Management Services has received the 3 Star AchieveWELL designation through the Wellness Council of Indiana. The Wellness Council of Indiana developed the AchieveWELL program to assist employers in creating a corporate culture that encourages and supports employee health through workplace wellness efforts.

The designation demonstrates TrueScripts’ commitment to its team and the progression of workplace well-being. TrueScripts Wellness Coordinator, Hawk Royer, began this journey with the Wellness Council of Indiana last year and rapidly led the company to earn a 3 Star designation which establishes a blueprint to lay the foundation for a strategic workplace wellness program. AchieveWELL is divided into three levels: 3 Star, 4 Star, and 5 Star. Each level requires a set of standards to be achieved before an organization can qualify.

“The adage: “An ounce of prevention is worth a pound of cure,” is central to the TrueScripts Wellness Program,” says Royer. “Creating an environment that fosters good health and improved well-being is among our top goals. Happy, healthy team members allow us to successfully fulfill our mission of building lasting relationships.”

The Wellness Council of Indiana is a wholly-owned subsidiary of the Indiana Chamber of Commerce. To learn more about the AchieveWELL process, contact Christina Stafford at Christina@wellnessindiana.org or visit https://www.wellnessindiana.org.

For more information on the TrueScripts Wellness Program, contact Hawk Royer: hawkr@truescripts.com

###

TrueScripts Management Services is a pharmacist-founded, fully-transparent PBM that has been revolutionizing the pharmacy benefit management industry since 2014. Our mission is to build lasting relationships by providing prescription benefit expertise at a personal and customized level to ensure optimum value at the lowest possible cost.

We are committed to lowering prescription drug spend, achieving clinically effective outcomes, and always delivering Amazing Care.

TrueScripts Announces CEO Transition

Thu, 12 Aug 2021 15:44:16 GMT

TrueScripts Management Services is excited to publicize the successful transition of Chief Executive Officer from Founder Nathan Gabhart, RPh, to President

Dean Merder. Nathan will continue to serve on the Board of Directors alongside TrueScripts Co-Founders Kevin Messmer, J.D., and John Bell.

“This fearless transition of leadership is a direct reflection of the remarkable TrueScripts team,” says Nathan. “To have the confidence to take this company that we built from scratch and pass the torch with conviction is a true testament to Dean and the entire TrueScripts team.” Nathan continues, “I want to make it very clear to our team and our stakeholders, TrueScripts is not going anywhere. We have a moral obligation that cannot be bought out. TrueScripts was born from a philosophical mission to provide truly transparent pharmacy benefit solutions. The basis of this mission is to build lasting relationships, and Dean is absolutely the best at that. My confidence in sustained success is founded in his rich history of leadership and our team’s extraordinary ability to create and deliver innovative solutions.”

In September of 2018, Dean Merder was brought on as the Chief Experience Officer with rapid promotion to President in November of 2020. In these positions, Dean has served as a beacon of sorts – guiding the TrueScripts team to uphold the company’s core values - Integrity, Respect, Innovation, and Service - and project them unto the people we serve. His forward-thinking and open-minded attitude has proven to be highly successful, reflecting our client and team member retention rates that remain in the mid 90’s.

“I believe that the most important aspect of my job has been and will continue to be serving as a Keeper of the Culture,” says Dean. “Nathan, Kevin, and John built a rock-solid foundation for TrueScripts, and we are well-positioned for a promising and prosperous future. It is my duty to continue guiding their creation in a way that stimulates the grit, compassion, and skill needed to make a positive impact on the lives of others. It is a privilege to lead this principled company and to build upon Nathan’s legacy. I vow to lead each day with purpose as I encourage our team to challenge the norm, empower them to push the envelope, inspire them to act with empathy, and energize them when times are weary.”

Nathan’s vision of building a PBM that does things “the right way” has quickly developed into a nationwide operation, which solidifies his belief that “if you do good things, good things will happen.” Going forward, the TrueScripts innoveering team will focus on sustainable cost-saving solutions, continued client and member satisfaction, enhanced clinical outcomes, new technology services, and dedication to our team.

All that we do will reflect our commitment to Amazing Care!

Click here for official press release

A Culture of Intention

pamp@red7e.com (PAMELA PENNINGTON) — Wed, 16 Jun 2021 18:41:58 GMT

We say it often, “Amazing Care starts from within.” But what exactly does that mean? To us, it means cultivating a workplace culture rich in resources necessary for the professional development and personal growth of our team. We recognize that our success is dependent on our team’s

commitment to Amazing Care and that it is our duty to celebrate and support their dedication. In alignment with this mission, we would like to share with you some exciting advancements recently made in our corporate culture.

TrueScripts leaders understand that investments in our team are vital to the powerful connections we build. And while we witness the fruits of our cultural labor daily with the Amazing Care that our team provides, we were fortunate enough this year to receive further validation that these investments are resonating with our team.

In February, TrueScripts was officially recognized as one of the Best Places to Work in Indiana. This 16th annual statewide program was created by the Indiana Chamber of Commerce and Best Companies Group. It is designed to identify, recognize, and honor participating employers in Indiana with leading workplace cultures.

Companies across Indiana entered into the Best Places to Work recognition process, which evaluated workplace practices and surveyed team members to measure the employee experience. The combined scores identified the top 125 companies across the state, and final rankings were announced at an awards ceremony on May 6th.

Day of Caring 2021

pamp@red7e.com (PAMELA PENNINGTON) — Tue, 11 May 2021 17:51:03 GMT

The TrueScripts team spent #DayofCaring2021 helping to tidy the grounds and clean buildings for Camp Illiana, a local non-profit organization that offers various camps and retreats for youth and families.
Getting our hands dirty so that Camp Illiana leaders can focus on their mission of serving others was both an honor and a pleasure! Our group had so mu ch fun serving the community with other area organizations on this beautiful day.

Best Places to Work

pamp@red7e.com (PAMELA PENNINGTON) — Mon, 08 Mar 2021 17:53:57 GMT

TrueScripts Named One of the Best Places to Work in Indiana for 2021

INDIANA, February 25, 2021 – TrueScripts Management Services, a prescription benefit management company in Washington, IN, was recently named as a 2021 Best Places to Work in Indiana. This 16th annual statewide program was created by the Indiana Chamber of Commerce and Best Companies Group. It is designed to identify, recognize, and honor participating employers in Indiana with leading workplace cultures.

"We feel incredibly honored to be recognized as one of the Best Places to Work in Indiana," said TrueScripts President Dean Merder. "It is consistently said that the Amazing Care we deliver to our members and clients starts from within. Receiving this award solidifies that belief!" TrueScripts founder and CEO Nathan Gabhart, RPh, added, "It has never been our desire to be the biggest PBM, just the best. I cannot say enough about the TrueScripts team and their commitment to cultivating our incredible culture of care."

Indiana Chamber President and CEO Kevin Brinegar stated, "With the extreme and unexpected challenges of 2020, we were delighted to see . . . that so many Hoosier companies responded to the pandemic in a way that their employees greatly appreciated. Company culture went far beyond the official benefits and perks to worker safety and taking job flexibility to levels that most couldn't have imagined. All the employers honored should be especially proud to be on the list this year."

Companies across Indiana entered a two-part survey process to determine if they would be named a 2021 Best Places to Work. The first part of the survey consisted of evaluating each nominated company's workplace policies, practices, philosophy, systems, and demographics. This portion was worth approximately 25% of the total evaluation. The second part of the process consisted of an employee survey to measure the employee experience. This portion was worth approximately 75% of the total evaluation. The combined scores identified the top 125 companies across the state, and final rankings will be announced at an awards ceremony on Thursday, May 6, 2021.

ABOUT TRUESCRIPTS

TrueScripts is a truly transparent prescription benefit management company. It is our mission to build lasting relationships by providing prescription benefit expertise at a personal and customized level to ensure optimum value at the lowest possible cost. We are committed to delivering Amazing Care to our members, clients, partners, team, and communities.

For more information on TrueScripts Management Services, visit www.truescripts.com

ABOUT INDIANA CHAMBER

For more information on the Best Places to Work in Indiana program, visit www.BestPlacestoWorkIN.com .

TrueScripts Sponsors Wish Ball 2021

alig@truescripts.com (Ali Goodwin) — Thu, 18 Feb 2021 19:48:46 GMT

The gala, presented by TrueScripts, will air on Facebook to raise funds for critically ill children in South Carolina

For more than 35 years, the South Carolina community has partnered with Make-A-Wish® South Carolina to deliver hope to kids facing critical illnesses and their families. After an unprecedented and challenging year, hope is more essential than ever for the more than 400 children waiting for a wish in the state. Make-A-Wish® South Carolina is proud to partner with presenting sponsor, TrueScripts, to present the eighth annual Wish Ball. The virtual gala invites the community to come together to ignite hope for wish kids. The virtual event will air Saturday, February 20, 2021 at 6pm on Facebook .

Wishes are more than a nice thing. For kids battling critical illnesses they transform anxiety into hope and fear into strength. Anticipation of a wish-come-true can be a powerful motivator for wish kids to face and overcome the challenges in their way. During 2020 and the pandemic, kids have been more isolated and vulnerable than ever before. They need the stars in our community to ignite hope through life-changing wish experiences.

With a dynamic virtual show full of fun, inspiration and heartwarming surprises, Make-A-Wish delivers a powerful front-row seat to the life-changing effects of wishes. For guests, the charitable evening offers the unique chance to behold the incredible outcomes of wishes and the opportunity to create transformational moments for future S.C. wish families – right from the comfort of their home.

“We are excited to celebrate with our supporters and wish families at Wish Ball. The tremendous joy they have created, particularly over the last year, has been heartwarming to witness,” said Misty Farmer, president and CEO of Make-A-Wish South Carolina. “Our donors, volunteers and supporters are at the very forefront of our mission and we feel this event is theirs as much as it is ours. Together, we’ll celebrate and together, we’ll create more hope and joy for the precious children in our state who need it most.”

Dean Merder, president of TrueScripts, stated, “We have witnessed firsthand the transformational power a wish has for a wish family. Not just the child but the entire family benefits from the strength a wish creates. At TrueScripts, we value making a difference in our community, and by partnering with Make-A-Wish South Carolina, we know we are leaving an indelible mark on the lives of local families.”

As part of the exciting program, there is an online auction to support the event. To view items and begin bidding, supporters can visit scwishball.org . They may also text SCWishBall to 243725 on their mobile device to register and bid. Participants can win fantastic items from staycation packages to beauty items and more.

Make-A-Wish South Carolina thanks all of our generous sponsors, listed on our website. To learn more about the event, donate or participate in the auction visit scwishball.org .

Random Acts of Kindness

pamp@red7e.com (PAMELA PENNINGTON) — Tue, 01 Dec 2020 19:33:22 GMT

Kindness and compassion, among others, are virtues of Amazing Care that run deep through the heart of TrueScripts. While on a day-to-day basis, it is our mission to enrich the lives of others by providing prescription benefit management services, our acts of service extend far beyond that of PBM expertise.

We advocate, we serve, we pray, we promote, and we act! No matter how small the act, we spread kindness in all that we do and make it our personal mission to leave others better than we found them. During the holiday season, these acts of kindness often hold more significance than usual, as this is certainly not “the most wonderful time of the year” for all. And for those who may be struggling during the holidays, it is more critical than ever that we do our part to share kindness and joy.

From the very beginning, TrueScripts has had the desire for each of our team members to experience what it is like to “pay it forward.” And so, each year, team members are given a small fund to be spent on providing Random Acts of Kindness to others throughout December. Christmas time is a very special time of year for the TrueScripts family, and our Random Acts of Kindness ventures are one of the main reasons. We truly feel that giving is better than receiving and have been blessed to provide others with kindness in the following ways this year:

Leaving generous tips to the staff at local restaurants, hair salons, and more.
Delivering lunches, gift baskets, flowers, and cards to healthcare staff.
Purchasing Christmas gifts, school supplies, clothing, and more for children in need.
Handing out Christmas cards with cash to individuals at random.
Organizing private movie theater showings for special needs groups.
Taping gift cards to gas pumps as a surprise to the next unsuspecting patron.
Taking quarters to the laundry mat so that others may do their laundry for free.
Sponsoring pet adoptions at local animal shelters.
Donating supplies and/or money to a variety of non-profit organizations.
Delivering hot coffee to those working out in the cold.
Donating cash anonymously to families in need.
And more!

The world can be a dark place, but if these random acts of kindness can help alleviate burdens and lift the spirits of our neighbors in need, then we have taken a massive step in the right direction.

In a world where you can be anything, be kind.

TrueScripts Charitable Donation Fund

pamp@red7e.com (PAMELA PENNINGTON) — Tue, 01 Dec 2020 09:43:42 GMT

At TrueScripts, we are building a culture of philanthropy. This includes promoting a shared perspective on the importance of giving, serving, and providing Amazing Care!

Whether it be monetary donations, volunteerism, or random acts of kindness, these philanthropic efforts are a pillar of our business model. TrueScripts leaders understand the value that charitable acts bring to the communities we serve and also to the integrity of our workforce. By providing opportunities for our entire team to become involved and contribute, we are helping to foster a sense of community.

Aside from the many company-organized service activities throughout the year, TS team members are also empowered to contribute to the charities and causes of their choice through our Annual Charitable Donation Fund. This program provides each team member with $550 to give as they see fit to individuals and organizations in need throughout the year. The incredible acts of kindness that ensue often evoke heartfelt, tear-jerking stories that leave us feeling grateful and blessed. However, it is the cultivation of empathy, humanity, and humility that will long resonate with us all.

Compassion is contagious, and at TrueScripts, we’re doing our part to help spread it!

Million Meal Movement

pamp@red7e.com (PAMELA PENNINGTON) — Mon, 02 Nov 2020 16:04:03 GMT

Thankful. With all of the challenges that 2020 has brought to each of us, we are thankful. The trust that our clients have put into TrueScripts enables us to serve in various ways beyond our PBM experience. As a token of our gratitude for this trust and partnership, we are honored to give back on their behalf.

This year, we have partnered with the Million Meal Movement to provide over 23,000 meals to those in need. We feel the greatest need during these unprecedented times is to ensure that food is provided to our surrounding neighbors.

So “THANK YOU” again to each of our partners for their continued trust. We are so grateful for this opportunity to share our #AmazingCare #MillionMealMovement

It is with great honor, on your behalf, that we have partnered with the Million Meal Movement to provide over 23,300 meals to Indiana Hoosiers. We feel the greatest need during these unprecedented times is to ensure that food is provided to our surrounding neighbors. We thank you for your continued trust which allows us to give more than we could imagine. We are grateful for the opportunity to share Amazing Care with you!

For I was hungry, and you gave me something to eat, I was thirsty, and you gave me something to drink.

Jesus

2020 Scholarship Recipients

pamp@red7e.com (PAMELA PENNINGTON) — Mon, 05 Oct 2020 19:35:55 GMT

TrueScripts Announces 2020 Scholarship Recipients

TrueScripts Management Services, headquartered in Washington, Indiana, provides prescription benefit management expertise to clients across the country. The company was created from a philosophical mission to provide solutions and assistance for the rising costs of prescription medications. As an internal building block to their culture of philanthropy, TrueScripts awards scholarships to all full-time undergraduate students of its team members.

The scholarship program commenced in the Fall of 2017, with $1,250 provided to students each Spring and Fall semester. TrueScripts would like to recognize and congratulate the following 2020 scholarship recipients as they take on the school year ahead:

Day of Caring

pamp@red7e.com (PAMELA PENNINGTON) — Tue, 15 Sep 2020 08:43:42 GMT

(9/15/20) Day of Caring 2020 - TrueScripts volunteers celebrated the day by cleaning out transportation vans for Four Rivers Resource Services. This local non-profit provides services and support to children and adults with disabilities throughout Indiana. Our team was so honored to spend the day serving those who have dedicated their lives to serving others.

#DayofCaring #AmazingCare #CommunitySupport

Up In and Out Missions

pamp@red7e.com (PAMELA PENNINGTON) — Thu, 16 Jul 2020 18:40:03 GMT

As part of their 2020 Up, In, and Out Mission, area youth volunteers with the PowerHouse have been hard at work this week making improvements around the community. In support of this generous effort, the TrueScripts team is preparing and providing sack lunches to fuel the force!

Additional lunches will also be delivered to the Lighthouse Recovery Center, Daviess County Jail, and the Washington Firefighters Local 495.

#AmazingCare #CommunitySupport

Feed My Sheep

pamp@red7e.com (PAMELA PENNINGTON) — Thu, 23 Apr 2020 18:42:41 GMT

Feed My Sheep, Washington’s local food bank, remains committed to serving members of the community, even during a pandemic. Rather than cancelling the 4/23/20 food drive, volunteers worked quickly to turn the set-up into a drive-through operation so that clients and volunteers could remain safe and socially distanced.

Members of the TrueScripts team and their families showed up and masked up to provide meals and Amazing Care to those in need!

truescripts

What Doesn't Change When Everything Else Does

What We’re Watching

Amazing Care in Action

2025 Enhancements: Built for What’s Next

What’s Ahead in 2026

Thank You

Honoring The Season of Giving

Honoring the Season of Giving: Crisis Connection

Going the Extra Mile for your Employees

2025 Scholarships

TrueScripts 2025 Scholarship Awards

Empowering Members with the Drug Price Lookup Tool

Abby Dupps with Jasper Holdings, Inc. — TrueScripts Partnership & Member Portal Advantages

Prescription Benefits Made Simple: Tips for a Smooth Open Enrollment

Prescription Benefits Made Simple: Tips for a Smooth Open Enrollment

The Power of Biosimilars and Broker Relationships

Ali Goodwin on the Power of Broker Relationship in Cost Savings

The Best Getting Even Better: Investing in Innovation to Enhance Member Experience

The Best Getting Even Better: Investing in Innovation to Enhance Member Experience

TrueScripts Earns 5-Star AchieveWELL Designation

TrueScripts Earns 5-Star AchieveWELL Designation

A Culture of Giving Back

The Weight of GLP-1 Medications

The Weight of GLP-1 Medications: What Employers Need to Know About Plan Spending

TrueScripts Awards 20 Scholarships in 2024

TrueScripts Awards 20 Scholarships for Spring and Fall 2024

TrueScripts' Humira Biosimilar Strategy: Driving Down Costs While Keeping Care First

PrecisionCare+: The Perfect Balance of Transparency and Precision

PrecisionCare+: The Perfect Balance of Transparency and Precision

Why Transparency Matters: A Look at the FTC Report and TrueScripts

PHARMACY REIMBURSEMENT APPEAL PROCESS

TrueScripts Elevates Culture of Amazing Care with Dream Manager & Director of People & Culture

TrueScripts Elevates Culture of Amazing Care with

Dream Manager and Director of People & Culture

Announcing Todd Burkart as VP of Operations & Member Experience

TrueScripts Management Services Welcomes Todd Burkart as

New Vice President of Operations & Member Experience

TrueScripts Awards 17 Scholarships for Spring and Fall 2023

TrueScripts Awards 17 Scholarships for Spring and Fall 2023

TrueScripts Named the #1 Best Places to Work in Indiana for Third Straight Year

Supporting Mental Health Through PGx

Weight Loss Drug - Zepbound

TrueScripts Timeline - Celebrating 10 Years in 2024

TrueScripts Celebrates 10 Years of Prescription Benefits Service and Client Partnerships

Q1 - Q2 2024 Events Calendar

2024 Average Manufacturer Price (AMP) Cap Removal and Its Market Impact

News You Can Use - 2024 Drug Manufacturers Price Increases

2024 Drug Manufacturers Price Increases

TrueScripts Becomes a Team Member Owned Company

TrueScripts Becomes a Team Member Owned Company

November Dreamer of the Month

October Dreamer of the Month

Gag Clause Prohibition Compliance Attestation

TrueScripts Recognized as an AchieveWELL 4 Star Company

“TrueScripts has been recognized as an AchieveWELL 4 Star designated company through the Wellness Council of Indiana.”

September Dreamer of the Month

TrueScripts Launches PriceProtector+

TrueScripts Launches PriceProtector+, powered by GoodRx To Help Lower Out-of-Pocket Drug Costs

TrueScripts Honored to Serve as Prescription Benefits Manager on "Top Performing Health Plans"

August Dreamer of the Month

July Dreamer of the Month

TrueScripts Achieves SOC 2 Type II Compliance

TrueScripts Achieves SOC 2 Type II Compliance ﻿

June Dreamer of the Month

May Dreamer of the Month

April Dreamer of the Month

Diabetes Drugs & Weight Loss

Diabetes Drugs & Weight Loss

March Dreamer of the Month

TrueScripts Named One of the “Best Places to Work in Indiana” for 2023

TrueScripts Named One of the “Best Places to Work in Indiana” for 2023

February Dreamer of the Month

TrueScripts Partners with FlexHealth and GenXys to Accelerate Precision Prescribing Efforts

TrueScripts Partners with FlexHealth and GenXys to Accelerate Precision Prescribing Efforts

January Dreamer of the Month

December Dreamer of the Month

DEAN MERDER NAMED REND LAKE COLLEGE FOUNDATION 2022 ALUMNUS OF THE YEAR

November Dreamer of the Month

Potential Scam Alert: COVID-19 Test Kits

Abby Dupps with Jasper Holdings, Inc. —
TrueScripts Partnership & Member Portal Advantages

The Weight of GLP-1 Medications:
What Employers Need to Know About Plan Spending

TrueScripts Launches PriceProtector+, powered by GoodRx
To Help Lower Out-of-Pocket Drug Costs

TrueScripts Achieves SOC 2 Type II Compliance